Bob M.

I have one complaint with TomTop, return shipping. I purchased a Drone from them in October or 2018. On the first flight the GPS signal would go from 13 satellites to 0' and the drone would drift away. We had many email exchanges in an attempt to fix the problem including sending a video of the problem. The final blow was when they said they would send a replacement GPS module so I could replace the board. My reply was I did pay full price for a product that I would have to disassemble and replace parts. I finally requested a refund in February of 2019. First they requested I ship it back to China for $62. When I refused they agreed for me to ship it to California but I had to pay for shipping, $13.40, with an understanding it would be refunded once they had the drone back. When they received the drone back in California I received an email refusing to pay shipping. Bottom line, a product that did not function from day one, I had to pay to ship it back. PS. Their representative in California was helpful and tried to make things right, but China refused so I'm out 13.40.