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Bobbi Z.

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1 Review by Bobbi

Zazzle

  • Zazzle

“Unusable product and they expect you to wait 21 BUSINESS days for a refund”
8/31/17

I ordered invitations that were lost in the mail. They promised to send out a replacement with expedited shipping and told me it would arrive within 2-3 days. Called back after receiving nothing and was told they couldn't tell me when the invites would be sent out due to moving manufacturing sites. When I requested a refund they told me it would take 21 BUSINESS days to refund me money. That is insane.

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Zazzle S. – Zazzle Rep

Hello Bobbi,

I am so sorry to hear the disappointment you experienced regarding your recent Zazzle order. This is definitely not the type of service we want to be known for, and I truly apologize.

Although you have been in touch with our Customer Support team, I will be reaching out to you directly via email to further assist you.

Thank you,
Tram

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