Steve B.

I bought a pair of progressive lenses and associated frames several months ago. When they FINALLY came in (weeks), the progressive lens feature was very poorly aligned. I could focus one eye on a "close" subject, but then the other eye would be way out of focus — a non-starter for sure. So I took them back, and they said they would send them back for "adjustment". Many weeks later, they came back…NO difference whatever. It was like they received them, put them on a shelf for a couple of weeks, and then shipped them back. I went back in YET AGAIN, and they said the same thing, "We'll send them back to the lab and have them adjusted". Guess what, the exact same scenario unfolded. They were no different when they came back than they were when they were sent in. In disgust and frustration, I demanded my money back. After much wrangling, they finally relented and gave me a full refund. I went to LensCrafters (with the exact same prescription", and in a couple of days had a perfect pair of glasses, and saved over $200 in the process. Don't waste your time/effort/money on Warby Parker — it's a total ripoff!