Bill T.

Worst experience online ever.
With my washer broken I need a part ASAP to enable my family to have clean clothes quickly. The online site showed the part was in stock so this would get me the part in a few days. After checking the status of the order I found out that the part was not in stock and back ordered. So the simple solution was to cancel the order and buy from another source. I called the service number and canceled the order and told my refund would show on my card in a few days. I now ordered the part from a different source and because of the delay (3 days now) paid the cost of overnight shipping. Fast forward one week and now my email says the part that I canceled is on its way from Sears. Now for the worst part. I call sears and explain what happened the person says they see the cancelation and that if I would return the part they would refund the money. THIS IS FRAUD. The moment that sears received my cancelation for the backordered part I was no longer responsible financially. The phone rep could not comprehend this so I asked to speak with a manager. The rep could not reach a manager and after 30 or so on the phone said that the manager would call me. I never got the call nor was I able to talk to a manager on the second attempt. After 3 days of frustration, a difficult phone tree and ignorant reps, I finally was able to speak to a knowledgeable manager. It has been two weeks now since I ordered the part and I still have not received the refund!

My US Bank Card was declined as I was trying to get gas. Knowing my credit was good I could only assume that there had been fraudulent activity concerning my account. So at the station I called the number on the card that I might find out what the problem was. I was told there would be a 30 minute waiting time. This is NOT ACCEPTABLE! Other companies give immediate service and now I am not able to purchase gas to continue my trip for 30 minutes or more. This bank has no concern for their customers. Even my later communication through their website went unanswered.

As a pastor i look for businesses such as this one who post a testimony of their relationship with the Lord. In dealing with the issue of the install now being estimated well past their 120 day goal I hit some snags in dealing with the company. However Alan himself expressed that his desire was to make things right and that is exactly what he did. A person's character shines true when the situation becomes difficult and in this case Alan showed his genuine concern for his customers.