Beth J.

My first order from Chewy.com came in just a couple days (free shipping) but was not sized correctly according to the specs so didn't fit my dogs. I called, got a customer service rep right away, asked if I could return and get a free shipping label for the return. No problem, she said. Then instead of the return she suggested that I donate the items to a local shelter. Cool! Then she processed the refund and discounted the replacement items. Had all my information so I didn't even have to give her an order number. Great system, great service rep, great experience!

Navigation is a bit confusing. No 'return to shopping' for example.

Beware of Teleflora orders! They will shortchange you and the lovely arrangement that you paid for and considered to be really special will turn out really average for whoever receives it. I, and many others who have written reviews across the various sites have been thoroughly disappointed with the quantity and quality of the flowers and the arrangements ordered.

Worst experience ever. Ordered boots that were supposedly worth $75 for $23. Product was junk. No return info. Had to search on their site, email customer service, wait for responses, justify the return and then was told that almost half the cost would be charged for the return. Many many many emails later I am still not getting my money back, even though it was supposedly approved. Don't waste your money and time! Shop amazon or some other more reputable company.