Barry N.

My wife needed a car for several days on our last trip to chicago. So, being long time renters through Hertz (gold, like forever) she made a reservation to pick a car up at the downtown train station. She arrived and was told there were no cars available ( the expected returns hadn't shown up), NO CARS. When asked if there were any other cars, either there or at other locations, she was told there WERE NO CARS. After an hour off wrangling with them, they told her they were going to cancel the reservation. If you are a car rental company, and are in the business of renting cars, especially to premium customers, and a reservation is made well in advance (it was not done that day-just to be clear) how does any self respecting rental company NOT HAVE A CAR AVAILABLE?! NOT ANYWHERE IN THE ENTIRE CITY?!?!? And then just cancel the reservation without making any accommodations for the customer to get them where they need to go? We have had plenty of bad experiences with Hertz in the past, but this was the straw that broke the camel's back, so to speak. We have picked up cars with the metal holding the windshield literally falling off as we drove, we have had hour delays getting our car (so much for walking out to the car which is already available), we have had twenty minute delays in freezing Chicago weather waiting for a shuttle to the rental center, while watching a dozen or more buses for other companies go by, but not having a car and having them cancel the reservation is beyond belief. We will never rent from Hertz again. EVER!

I ordered a number of bags of snow melt because we live on a steep hill at elevation, and i buy these ten at a time. I placed an order since i had only two bags left. After placing the order, being informed that the product was in stock and set for free shipping with delivery within ten days (which would have arrived prior to the next ice storm on our hill), i received an email saying the shipping was delayed. A week later received another note regarding delayed shipping. Then the next evening got an email cancelling the order! Cancelled it?!?!? Yes. As i was out of town, as soon as i returned i called customer service, they informed me that they had a computer glitch at the time of the order resulting in cancellation. I had to reorder it, and when i said i need it now, will they take care of expedited shipping to get it to me quickly i was given ten minutes of excuses, and i finally gave up and cancelled the new order. This is unbelievable. I will never shop at Target, or Target.com again if this is their idea of customer service. I am going to try to cancel my registration with them to ensure that the next time they are hacked, that my information doesn't go out with everyone else's.