Barbara A.

I ordered one 3 x 5 rug. I am sure that I didn't add extra rugs by mistake because this was a trial only. I ordered a rug for my front door, with the rug pad to see how I liked them. It only took 3 days to arrive, so that was good. However, there were TWO rugs in the box instead of one. So I checked my account and noticed that another (3rd?) identical rug was being delivered in 2 weeks for which I was charged $90. So, in essence, they screwed up my entire order. I notice that they charge a restocking fee for returned items, plus I'm assuming the customer pays shipping. I'm not paying for their mistake. In addition I received an email saying that I signed up for their "Spill Club" (whatever that is), and they needed me to click on the email link to validate it (I did not). I have contacted customer service to try to resolve this situation, but after reading the reviews, I'm not sure I will be satisfied.

The rug itself is well made, and the velcro rug pad is extremely sticky, and seems to be a very good quality. There are little pockets in the corners of the pad to tuck in the cover. I don't think it will roll up. The weave of the rug is very flat, but I didn't buy a plush rug, so I expected that. The color of the rug is too vibrant and does not exactly match the picture, which is more muted. I would not have purchased it if I had seen it in a store. Perhaps a different rug would be better, IDK. The "system" seems like it might work, though.

With so many horrible reviews, I guess I fit right in here. I have Xfinity internet and TV, but not mobile. I have never had a mobile account with them; mine is with AT&T. I started getting billed for a mobile account in September. I called and talked to a service representative several times, who said everything was "straightened out" and that it was a mistake. In December, however, they sent the information to a collections agency. I called Xfinity and the collections agency, and was again told that it was a mistake on their part, and I would not be bothered again, and they even gave me a confirmation number. I followed up with a letter to each company explaining the issue and the steps I had taken to solve it. I thought I was done with the problem until this week, when I got another collections letter! Interestingly, on the letter, I noted that the phone number was listed as *******999, which is, of course, not a number, and it said there were no calls made, and no service. I really fail to understand how anyone could be pursuing this farse!
I did some research and found that, in 2019, Comcast/Xfinity lost a lawsuit in which they were charged with creating false mobile accounts for their customers who have Internet and TV. They even went so far as to purchase phones using the customer's personal information. It's pretty clear that this company is not honest, and I will be done with the TeleMafia as soon as my fiber optic cable is installed; I plan to use Apple TV. It's sad that I may have to hire a lawyer, or go to court, over this $163 bill. I think this company as well as the collections company, think that you would rather pay the $163 then go through the hassle and the credit report problems. Imagine if they got $163 out of all of their customers fraudulently! In my opinion, this is a scam I think the FCC should look into.