Ruggable

Purchased a small rug that was shown to be a beige and green colour on the website. Colours were nowhere near as vibrant in person and looked more like a grey on grey, with an awful white trim that wasn't shown in online photos. Returning it was a nightmare, not free from Canada like other businesses and I only received about 25% of my money back. Wasn't worth the time or money.

I was hesitant to purchase from Ruggable based on their reviews but fell in love with one of their Jonathan Adler designs, the black and ivory ink drop. After searching high and low on every site I could find, I decided to go ahead and take my chances and buy the rug. I also bought a small door rug. I was extremely disappointed with both rugs. They look cheap. Appears that the pattern is printed on a blank ‘canvas'. The colors are not at all like the photos shown and the ivory part had a blue tint. These rugs may be good for college kids, apartment living or to be put somewhere you aren't going for a polished look. Otherwise save yourself the $25 pee item return fee and don't be seduced by the cool designs. Also, the pads you put underneath are SUPER NOISY…who wants that!?

I ordered one 3 x 5 rug. I am sure that I didn't add extra rugs by mistake because this was a trial only. I ordered a rug for my front door, with the rug pad to see how I liked them. It only took 3 days to arrive, so that was good. However, there were TWO rugs in the box instead of one. So I checked my account and noticed that another (3rd?) identical rug was being delivered in 2 weeks for which I was charged $90. So, in essence, they screwed up my entire order. I notice that they charge a restocking fee for returned items, plus I'm assuming the customer pays shipping. I'm not paying for their mistake. In addition I received an email saying that I signed up for their "Spill Club" (whatever that is), and they needed me to click on the email link to validate it (I did not). I have contacted customer service to try to resolve this situation, but after reading the reviews, I'm not sure I will be satisfied.

The rug itself is well made, and the velcro rug pad is extremely sticky, and seems to be a very good quality. There are little pockets in the corners of the pad to tuck in the cover. I don't think it will roll up. The weave of the rug is very flat, but I didn't buy a plush rug, so I expected that. The color of the rug is too vibrant and does not exactly match the picture, which is more muted. I would not have purchased it if I had seen it in a store. Perhaps a different rug would be better, IDK. The "system" seems like it might work, though.

I purchased a rug advertised as black on the website. After receiving it, it was actually a dark bluish color. Customer service was horrible. Said there's not much they can do other than giving me a prorated amount back. But this was obviously their mishap. I decided to keep the outdoor rug and after a few months the color faded. I will never purchase any item from this company or recommend them to anyone.

Would not recrecommend these rugs - seems like a great concept but I have 2 kitchen runners on tile and they wont stay in place. Every time you contact customer service they want order numbers - photos - tug size etc. like they dont have record of anything. Very disappointed in these given the premium price

I purchased two rugs about 20 months ago. My "outdoor" black and white rug faded in about 9 months and they did replace it per the warranty. However, they said to keep it out of the weather, sun and bring it in during the winter. That is a high maintenance rug. Every other outdoor rug I've had had lasted until I wanted a different one. My living room rug is hard to vacuum, gets very wrinkled and the edging is unraveling and looks quite awful. Spend the money somewhere else. Crate and barrel and world market are my old go to places for rugs. I'll stick to those from now on.

I received great customer service from Ruggable. They helped me with my rug purchase and were a very nice company to work with. Would highly recommend!

I recently purchased my first Ruggable rug online. But when I received it, the colour/pattern of the rug didn't match with our hallway decor. Unfortunately, I didn't realize how terrible their return/exchange policy was until it was too late.

- No exchanges for Canadian customers
- No return postage for Canadian customers (which means about $65.08 CAD out of pocket to ship back to Illinois from Toronto)
- A $25 USD ($33.48 CAD) processing fee per returned item... wtf?

So of the $310.24 CAD purchase price (that's including taxes and with a 15% end of year discount), I would only receive $211.68 back (68% of the purchase price). Truly one of the worst return policies I've ever seen for a multi-million dollar online company.

I recently purchased a Ruggable rug and it arrived with multiple flaws. The company agreed, based on photos I provided and offered a exchange less $25 "processing fee". The second rug arrived also flawed-the binding had multiple gaps and loose threads (see photos). Ruggable agreed, based on photos I provided, that the rug is flawed but stated any further exchange was "prohibited" and offered a 25% refund on the original purchase price. Buyer beware- this company does not inspect the quality of the rug prior to shipping and does not warranty their expensive product.

I have been very pleased with Ruggable. I didn't like the first rug that I received (didn't suit the space) and the team made the exchange process very easy. Customer service was fast and friendly. They also honored a discount and made the overall experience a happy one.

This was a great concept. I hate the rugs. They slide all over the place but yet when I go to move them back to their proper place don't want to budge. The color is much more muted than they look online and interestingly they only have 5-star reviews on their website. They must not post reviews where people are not happy. I will never order from them again. I like being able to wash the rugs but they need to be washed frequently as the colors are so muted they look filthy after just a few days.

Ruggable sent me a very cheap rug called the Delphina rug. It was almost $400, and I did not use the rug and sent it back for a refund because it was cheap and the artwork looked printed on with a laser jet printer. It looked so faded, awful, and cheap. It was thin, the mat underneath made horrible noises, and the rug didn't lay flat. Be careful because the reviews are dishonest, and they drown out all the honest reviews with fake reviews all over the internet. They refused to refund me and only gave me $73 back from a nearly $400 rug. I'll never buy a thing from them again, and I hope the world finds out how much this company is a sham!

I have had my rug 1 1/2. I have loved it. The colors have held, easy spot cleanup and vacuums well. Now that I need to really clean it, it doesn't fit in my washer and there are no convenient laundry matt s available that have large washers. In trying to call customer service it's just crickets. I am now looking for a new area rug.

I spent $429 on a rug from Ruggable. They clearly sent me a defective rug someone else had returned because it was delivered in a record 4 days (never got tracking information or shipment confirmation and even their own site shows the rug has not shipped yet). The box is ripped in multiple places and was open when I found it on my doorstep. I can see already there are defects with the rug without even taking it out of the box. This is an utter scam. I am so sad I fell for it. I'm writing this in hopes you see this and take your business to a cheap rug outlet instead of getting low quality for a premium price at Ruggable. Not only that, it's a pain to return this gigantic rug in a box that is damaged and cannot be used for shipping. Ruggable charges $$$$ for returns. They keep shipping their defective rugs around the country to collect our $$ on the returns.

I don't mind the product. They have the worse customer service ever! Just pray your order is right and you don't have to try and contact them!

The runners are great. The 8x10 is a horror to assemble. Customer Service is awful, I was told to "watch YouTube." I accepted a minute rebate, then decided I couldn't live with that dreadful rug in my home. Using the lowest suction setting, it was a wrinkled mess after vacuuming. I called for a refund, received a mailing label, and was told to buy rectangular box for mailing the top and a long/narrow box (being sure not to bend the liner) for the bottom. Oh, and the "service" charge was to be $25. As if I'd go through all that, although I'm out over $400. Do yourself a favor and stick with a small rug or runner if you must deal with these people. Never again.

Exchanged two full-priced rugs. Received only a partial refund and no explanation of why 45% of what I paid was not returned. Emailed company and never got a reply.

I ordered a rug from Ruggable with a pad.
It is clear to me that the pad is too short for the rug.
The rug is a runner in a high traffic area; the too short pad causes both a tripping hazard and the short pad does not keep the run in place.
I have reached out for help from Ruggable; instead of offering an an easy solution, like a replacement pad cut in the correct dimensions, it's required for me to send photos to prove that the pad is too short.
Who should decide whether the pad is too short, or just right? Should the company who makes a consumer good, or the customer who purchases it decide how it should be best used?
I am frustrated at the lack of customer service and action; it's no problem to take the payment, but there is a problem providing the product for which the customer has paid.

Bought several samples because so many people say the coloring on the website is innaccurate. I received the samples and desided not to purchase a rug because they are so flimsy but was stuck with all the samples because they do not allow returns on samples. I think this company much of their profits on restocking fees or nonreturnable items like samples. Rediculous that you cannot return a sample. Have never heard of such a thing. Shady company. Just check out their BBB rating.

I'm based in Canada and recently bought a rug from them.

When the rug was delivered I immediately knew it was not the colour I was expecting. When looking to return I was told international customers are responsible for there own shipping (and they offer no refund for these costs).

I bough a 6x4 rug and the cost to ship back would be 50% of the rug costs! I'm sure they factored international shipping costs when selling me the rug. Surprised they're able to sell to Canadians without a fair return policy. From a customer experience perspective they should make this policy more evident at check out as well!

I purchased a ruggable recently. The edges were damaged upon arrival and it did not come clean as advertised. I have no pets. I washed due to normal foot traffic, nothing crazy. I washed the rug and it came out looking worse than before I had washed it. I have a brand new Whirlpool washer and dryer set so I know they work well. I washed according to their own instructions. When I asked for a refund they said I'd have to pay for return shipping. That wasn't good enough for me because it was an 8×10 rug, it would have been expensive. Then they afford me a replacement rug. Why would I want another rug that wasn't as desired? I declined that option. Then they offered me 50% refund. Again I declined and asked to speak with someone above their manager. At that point they offered me a full refund. It was such a pain. And don't get me started on how difficult it was to lay the dang rug. There is no way those 5 star ratings are accurate. YouTube it. There are plenty of complaints. They just try and make people happy with rug replacements and pay people to give good reviews.

Where is my refund? They owe me about $200 I saw the refund in my bank statement was $27.15. Where is the phone number I can call and speak to someone?

To put the rug together is very difficult. You need to line top and bottom up, gets the grippers in line. It took a long time on my own. The thought of taking it apart to wash is a horrible one. It still does not lay totally flat on top of the pad.
The top part of the rug (the cover) is very thin. It doesn't feel great under my feet. Many other rugs have a much better feel.
The design is very muted. The lighting online is amazing. It doesn't really look the same in person.
I sent an email to the company. They responded very quickly, asking for lots of info about my order. I have heard nothing since, after 2+ days. I didn't even get an acknowledgement that they are working on it.
The rugs are very expensive, imho, and not worth the cost.