Xfinitymobile

With so many horrible reviews, I guess I fit right in here. I have Xfinity internet and TV, but not mobile. I have never had a mobile account with them; mine is with AT&T. I started getting billed for a mobile account in September. I called and talked to a service representative several times, who said everything was "straightened out" and that it was a mistake. In December, however, they sent the information to a collections agency. I called Xfinity and the collections agency, and was again told that it was a mistake on their part, and I would not be bothered again, and they even gave me a confirmation number. I followed up with a letter to each company explaining the issue and the steps I had taken to solve it. I thought I was done with the problem until this week, when I got another collections letter! Interestingly, on the letter, I noted that the phone number was listed as *******999, which is, of course, not a number, and it said there were no calls made, and no service. I really fail to understand how anyone could be pursuing this farse!
I did some research and found that, in 2019, Comcast/Xfinity lost a lawsuit in which they were charged with creating false mobile accounts for their customers who have Internet and TV. They even went so far as to purchase phones using the customer's personal information. It's pretty clear that this company is not honest, and I will be done with the TeleMafia as soon as my fiber optic cable is installed; I plan to use Apple TV. It's sad that I may have to hire a lawyer, or go to court, over this $163 bill. I think this company as well as the collections company, think that you would rather pay the $163 then go through the hassle and the credit report problems. Imagine if they got $163 out of all of their customers fraudulently! In my opinion, this is a scam I think the FCC should look into.