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B A.

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2 Reviews by B

Betabrand

  • Betabrand

“Update of previous review:”
1/6/19
• Updated review

In November 2018, I ordered two pants. They sent the wrong size on one pant, an expensive no-returns item, and didn't even bother sending the second item.

I emailed them twice and they *FINALLY* got back to me last week, apologizing.

They refunded my money, and gave me a store credit to see if they could save a customer. Ok, Betabrand, I'll give you one more shot. Just ordered another pair of pants for free. At least customer service came through eventually... We'll see what happens.

  • Comments (2)
  • 145K Views
Helpful  (9)
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“Horrible Customer Service.”
12/8/18
• Previous review

I ordered two pants. They sent the wrong size on one pant, an expensive no-returns item, and didn't even bother sending the second item.

Order # *******

I emailed them twice and they still haven't gotten back to me.

I will not be ordering again.

eShakti

  • eShakti

“Customization is not customized.”
3/2/18

1) I ordered a "custom" neckline. They did not customize.
2) They do not return "customization fees" or "shipping fees"
3) I lose $20 because they made the wrong dress.

Helpful  (10)
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B Has Earned 21 Votes

B A.'s review of eShakti earned 10 Very Helpful votes

B A.'s review of Betabrand earned 9 Very Helpful votes

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