I am currently processing my refund. I ordered the product last Jan 10,2017 but they provided me a wrong item twice! I returned it two times, so I asked for refund instead and now it is already Feb 19,2017 still my case is not settled... Very Bad Customer service. I suggest, You better buy items from other online shopping site or from your local stores. If you want a hassle free life.
Hi Aying M., we're sorry to hear about what happened. By the way, may we know your order number so that we can check it? Please do not hesitate to contact us our customer service hotline at (02) 795-8900 for further assistance or send an email through this link http://goo.gl/VZnssM. You may also connect to us via live chat on the same link. They are available from Monday to Friday from 9am to 6pm only. Thank you. ~ Spencer :)