Ashleigh K.’s Reviews of Resume Now & more

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Career Advice

9/27/21

I was referred to this website through my college during a business class. It was extremely helpful as far as resume templates and what to include in your resume. In order to fully see your completed resume, print, or download you had to pay a small fee (a few dollars). I had no problem doing this but then tonight i saw a $23 charge on my credit card for a subscription to the site. I was not aware I was going to be charged a monthly subscription fee and when I called the man was just telling me how amazing it is and everything included no matter how much I told him I wasn't interested and wanted to cancel. He was very pushy. I wanted a refund for the $23 dollars along with a cancellation and all he told me I could do was cancel. I hadn't used the website in a month and was not charged a subscription fee initially (which to me makes no sense) nor was I informed. Overall the website did its job and I got the job but the hidden fees are not worth using it.

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Yashira H. – Resume Now Rep Over a year old

We apologize for any inconvenience this may have caused you, Ashleigh, we'd love to take this chance to explain some misinformation about our services.

When you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the end of your trial you authorize us to charge your credit card every four weeks at the regular price of the subscription.

As for the refund policy, we do not process any refunds on recurring charges as stated on our Terms and Conditions page. Our policy is as follows, we offer a 100% money-back guarantee if you are not satisfied with the end result during the first 14-days once those days are up we do not process any refunds. For more information please refer to our Term and Conditions page.

We hope that this information helps clear things up. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.

Contact Us: https://www.resume-now.com/contact-us