April W.

Having arranged the travel arrangements for both sets of parents on the 30th July for my birthday weekend, the weekend was literally ruined by GetARoom's incompetence and double booking.

It has taken me almost eight weeks to finally get one set of parents payments refunded (plus a pitiful £50 compensation), but I'm still getting nowhere for the other set and none of the contact telephone numbers work... COMPLETE SCAM.

Never in my experience has a hotel booking been so terribly handled and the sheer lack of compassion to a weekend being ruined for a family who had literally driven hours to get there, to only be told, 'sorry there's a double booking, nothing we can do - goodbye' is disgusting.

Both parents, in their 70's, had driven for hours to get to us for my birthday weekend - they wasted a further three hours at the hotel (Hilton Warwick/Stratford) trying to fathom what had gone wrong, none of the staff were helpful and the Hilton generally had absolutely no idea of the bookings.

By the time it was clear there was no solution being offered, they came back to me exhausted and then spent another goodness knows how many hours driving home. Do they have any idea how much upset and sadness this caused? I couldn't stop crying, nor could my mother - having not being able to see her for months. My father was over from New Zealand and again I possibly get to see him once every couple of years, so being able to spend a little precious time with them was what we'd all been looking forward to for a long long time.

Get A Room had completely ruined our weekend and I'm disgusted by the lack of compassion and empathy by the company and feel that a pitiful £50 compensation for one set of parents is a further insult to injury.

Eight weeks later and this nightmare to get the money for the other set of parents continues... DO NOT BOOK WITH THEM - THEY WILL CONFIRM YOUR BOOKING EVEN WHEN DOUBLE BOOKED!