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In recent months, with my insistent complaints, I have received countless of polite messages that only pretend to solve the problem. After more than six months, they promised to return the money, but it's just one more of the lies.
I made a purchase in September 2018, at TOMTOP. The product was never delivered to me. The consumer service responded with a lot of courtesy, but they continue to research what happened, without actually bothering to solve the problem. Avoid the website, it's a scam.
Antonio M.'s review of TomTop earned a Fraud Buster vote
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Dear Antonio M，
I'm sorry to bring you a bad customer experience. Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Looking forward to your quick reply.
Best regards,
Tomtop.com