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Andre R.

  • 2 Reviews
  • 3 Helpful Votes
  • 0 Thank Yous

Member since November 2016

  • Reviews

    2

  • First Review

    1

  • Thank Yous

    0

  • Fans

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  • Profile Views

    365

Review Distribution

2 Reviews by Andre

3/13/17
I am employed Jarod to fix my ATV. He picked it up, took apart and cleaned the carburetor, which was less than 3 months old. He installed a new battery, which the old battery was under warrantee and less than 6 months old. He charged me a pretty penny for his service, which I paid. He dropped off the ATV and informed me that the engine crank case would need to be opened and a new seal would need to applied. The end result has forged me to complete the job myself, which I would recommend to anybody with a small engine issue to spend $20 on the book to fix said engine and figure it out for yourself. The end results are more gratifying and you don't feel ripped off!
11/27/16
DHGate may be cheep, and exactly that. When something goes wrong there is no one to be found. No contact number. No actual Customer Service. I have tried jumping through the hoops, but have been unsuccessful in the process.
I HIGHLY RECOMMEND SPENDING A FEW MORE DOLLARS FROM ELSEWHERE TO ENSURE CUSTOMER SERVICE.

Tip for consumers: Do Not Use. Go elsewhere. Do not buy electronics. You cannot return or get refunds. Horrible week of trying to get $22 back. Still no luck.

sopportc
DHgate C. – DHgate Rep
Hi Andre!

We apologize for the experience you had with your order. At the same time, for your concern about our Customer Service, you can actually connect with us through our Live Chat Service in our Customer Service page. That way, one of our Customer Service agents can assist you with your concern. We have also checked on your order number and we happen to notice that you have an issue with the item you received. For this to be sorted out, you have the option to open an After-sale case for the order. That way, our After-sale team can step in and help you get your money back.

To open the dispute, you just need to do as follows:
1. Click on "My DHgate" link found on the upper right part of the homepage.
2. Click "Completed Orders"
3. Find your order.
4. Click on "Open an After-sale Dispute" link.

If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,
Samantha
Customer Service Center
DHgate.com

Andre Has Earned 3 Votes

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Andre R.'s review of DHgate earned 2 Very Helpful votes

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