Andrea R.

With our country going through such a terrible time, I as a mother had to decide whether to pay my phone bill this month or buy some extra groceries for our quarantine. I have been a loyal customer for years without fault. I tried speaking with someone regarding an extension, seeing as I lost my job, yet they would not put me through to anyone. This speaks volumes about the type of company they are. A phone is crucial this day in age, and the fact I wasn't even given an option to make a partial payment is beyond me. I will be switching companies as soon as I am able. They clearly have no regard for their clients and the pandemic our country is facing.