I read a lot of reviews after I ordered from BH Cosmetics that were saying how poor the shipping was with this company. I was concerned; however, my two packages shipped to me in Utah, 9 days after I ordered them online. That's not a terrible wait time compared to Ulta's shipments. I got updates and a tracking number so I could see where the packages were in transit daily and it arrived on the day it was expected to. All of my products which included 7 eye pallets came in perfect condition. When I ordered the first time I signed up to receive emails and a 20% discount coupon that for some reason didn't apply. Customer service replied back to me the very next day with a working coupon code!
I am more than happy with this company and I wanted to make sure that I wrote a review reflecting the great customer service and experience I had because people usually do not write a review unless its a bad experience which can sometimes make a company look bad when its not. No company is perfect, but in my opinion this company is great! The products themselves are AMAZING! I played with my pallets and used the Desert Oasis palette on my eyes and I am in love with them. They are comparable to many of my high end brands. I would recommend this company and I highly recommend their products!