Ana L.

My worst purchase experience ever.
I had bought here twice and loved the site so the 1st of December 2020 I placed an order for 131 EUR value. Things started in a bad way because the communication with seller was very poor so, as I felt unconfident i decided to cancel my order 5 days later. I have sent many emails to customer support with no answer (the chat is a joke... impossible to talk with a real person). The only way I could contact them was writing a bad review in a famous site. On December 29th they assured me i would have my refund in 8 days as late. I still have not received my money... I cannot understand how difficult can be to give me my money back.
Think twice before order, specially if the amount spent is high. The customer assistance is so so poor and probably loose your money. I will wait till the end of this week before going to Police to make a complaint and claim to Visa.
Order nr *******179