Amy G.

I have experienced drastic changes, especially in inventory and availability of items. Now the same BORING items appear in clearance, that have dwindled down to next to nothing in availability, and ongoing 50% or 60% off with free shipping on clearance, sale and other items as though they are 'get rid of everything' sales, or 'business closing sales'. I can't understand why they don't write off all these low-in-the-barrel items and given them to be more beneficial to charity! Many, many items ordered say "In Stock", and in the transition of getting to you, I got e-mails stating "Shipped", only to learn when the items were received, "Cancelled". Nobody bothered sending the typical e-mails that use to be sent, indicating an item was "Cancelled" or, "No Longer Available". It is not honest trading being presented with an item being "In Stock", happily making purchases, only to end up not getting the items. Billing is atrocious. My credit card has repeatedly been hit with the same charges due to their "mistakes", in calculating the proper tax, etc., because they keep on charging, charging, and adding more "mistakes". It takes far too long for these charges to "drop off". This is customer injustice when a person is lost in credit card mistakes and can't rely on correctly and promptly charging practices on the part of the shops. It used to be all affiliates had consistently the same prices on items, but now it is common to find Roamans prices higher, and a lot of pricing variables in general. The pricing gimmicks are clearly to be seen. For example, they will have a "sale", mark up the prices, apply the discounts and you end up paying the same as you would before the mark up. Shoes at $19.99, with "50%" off and "free shipping", had prices changed to $39.99, to offset the "50% discount. The price variations and offers are not consistent. "Retail" prices on items, i. E., shoes for example, are listed as high as "$74.95" or even "$89.95", but it appears these prices for the items are bogus for the quality and materials, especially when they are all marked down so cheaply that so many are no longer available. It looks as though a lot of items are not available. I shopped over the years when these were excellent shops, and the shopping experience was so consistently reliable and dependable, from the purchase, to receiving the items, to the credit card charges being done with anticipated precision. It looks as though someone has taken over, compromising the policies and practices. I couldn't be more disappointed because these shops used to be the only place I ever wanted to shop. Not any more. Now I am so grateful that my closets abound with so many things, reminders of how they used to be.