Amy A.

Stay away from this company. They don't care if you shop with them or not. I ordered and received the Ultra HD Underpainting kit and was so impressed I went to order another one on their website. It was my birthday month so they had sent me a 20% off code that I used at checkout. The website glitched, and recorded the order but didn't give me a chance to pay. I called and spoke with a clueless, disinterested agent who talked over me and said I would have to start over. She put me on hold while I tried to recreate my order. I entered my coupon code and it said it was already used. When she came back online, she informed me I was out of luck, but if she could find someone to figure out what went wrong, she would call me back. Yeah, sure. It's been a week, and not only has no one called me back, the subsequent email I sent has gone unanswered. What a waste that this company has done something really good with developing high quality products, but put hostile people on the phone to sort out simple order snafus. I will never buy from them again, and make sure nobody I know does either. My dormant order number, waiting for a 20% discount and my credit card number is *******.