Have you been victim of freelancer.com?
Do you know that: Freelancer founder earns $235 million while customers of the site are ripped off
Freelancer, an Australian registered Internet company makes millions while abusing Australian consumer laws. Caution use this site at your own risk as Freelancer takes no responsibility.
If you want to try to contact the management team: http://www.freelancer.com/info/management.php
Here is their direct email address and phone numbers:
Nikki Parker, Regional Director, North America, Australia & New Zealand, Tel +61 427 173 025, Email *******@freelancer.com, or Evan Tan, Regional Director, South East Asia, Tel *******519, Email *******@freelancer.com, or Jorge Azurin, Regional Director, Continental Asia, Tel *******373, Email *******@freelancer.com, or Bill Little, Regional Director, Europe, Tel +44 (0) 7940 *******, Email *******@freelancer.com, or Sebastian Siseles, Director Regional para Latinoamerica, Tel +54 911 32 60 07 30, Email *******@freelancer.com
If there is not result them please follow this direction below:
1. File a government internet crime complaint with: ic3.gov/default.aspx
2. Report fraud, visit: stopfraud.gov/report.html
3. File an online complaint with State Attorney General: oag.ca.gov/contact/consumer-complaint-against-business-or-company
4. File a government consumer complaint with econsumer.gov/english/report/overview.shtm
5. Report to Australian Competition Consumer Commission: accc.gov.au/consumers/complaints-problems
6. Report to Law Enforcement: aclei.gov.au/Pages/default.aspx
7. Report to Scam watch: scamwatch.gov.au/content/index.phtml/itemId/*******; ALSO asic. Gov. Au/asic/asic. Nsf/byheadline/Complaining+about+sales+offers+and+promotions+of+consumer+goods+and+services+ASIC+site+version? OpenDocument#State or territory consumer affairs
8. Report computer, internet-related, or intellectual property crime: justice.gov/criminal/cybercrime/reporting.html#C4
9. File a complaint with Office of Fair Trading: fairtrading.qld.gov.au/make-a-complaint.htm also: acma.gov.au/Citizen/Take-action/Complaints
10. Contact investigative reporters from TV Channels and Newspapers / magazines and all you guys will provide evidences to them. Please save all your email received from freelancer.com
11. Register complaints with as many review sites as you can "Google Reviews, Yelp, Business reporters and other private organizations... etc"
12. Post Blogs. Minimum 1 SEO article per day till you will see the result on google, yahoo and bing.com. Spread the word by posting on your blogs, create new blogs, Blog Comments, Guess Posts and invite others to share their similar stories they faced with freelancer.com etc. Please keep posting on all social media...
This website is seriously full of spam with F rating customer service. They also charge you money to take exams where as other freelancer website such as Upwork does not. A client closed the project on me that has cause me losing 10% of "his" proposed money.
This month I started to look for gigs on Freelancer.com. After spending 60+ dollars on exams to look more qualified, someone contacted me for a 600 dollar virtual assistant gig. As we talked about the specific requirements, he wants me to contact him outside of freelancer.com. I sensed that this could be a spam so I refused. (Also in the terms and conditions we are not allowed to contact sellers outside of freelancer.com). As I waited for his response, he deleted the project and disappear all together. Later I checked my bank account and realized I had being billed 61 dollars without freelancer explicitly bill me anything when I accept the gig. I realized why they keep ask us to create a paypal account. I should have refused to create one.
Contacted freelancer customer service, they told me I cannot get my money back. (There was no "service" provide to me, so why should I pay 61 to you Freelancer.com?) and the sellers' account has been closed. The gig has disappeared as well.
I am seriously pissed off how this website exploit the already poor Freelancer by imposing numerous fees. I didn't even realized that they had asked me for a foreign transaction fee. No where mentioned. I will want to request all of the billing inquires and see how you guys lied to me!
To the freelancer customer service rep:
Sorry I will never contact you through the useless email or ticketing system on Freelancer.com. I dare you respond to my request on here directly instead of handling everything "behind the curtain" so that you can "delete any evidence as you wish".
I am sick and tired of the terribly deceiving customer complaining system you had created on Freelancer.com.
Hello Amped. We understand your sentiments on the issues you've encountered on the site. However, please know that we follow proper processes before making any necessary action. I would like to address all of your concerns; in line with this, please email me at savannahg@freelancer.com so we can discuss these issues amicably. Thank you and hope to hear from you soon.