This is a dated review for back in 2013. Lured by price of cheap tickets and a domain name ending with. Sg( i live in singapore and having this and a ‘local' toll free number gave me confidence it's an ethical business). Book a pair of tickets for inter EU and made payment, couple of mins later bank called up to inform me of multiple deductions which exceeded my credit limit. Seems like this site is not secured and someone behind the screen is trying to max out my card limit though I only check out once. Got an email to say tickets are NOT CONFIRMED until edreams contact me in next 48 hours. Who on earth works this way? Shouldnt tickets be confirmed upon payment? The deal about this is, the customer service will always pick up. With a nice tone and all, they WILL speak to u, but dont expect them to solve ur problem as they start to raise their voice and repeat their stand. Totally awful experience, however I might be the rare case where they refunded me all the multiple deductions close to 2 weeks later. Have myself to blame for not reading reviews before making the order. If anything with 3rd party sites, order from travelocity or expedia, though getting to their CS is a pain.