Amanda N.

The stores, website and customer service are a joke, whatever it is you want buy it somewhere else. Store associate ordered the wrong size shoe, I ordered it myself on the website, after checkout I get an error message to call customer service to order my items. It's been over a week, 4 phone calls and an email later and I still do not have a receipt, confirmation or tracking number for my package. Last purchase ever with this company. I'll find it on amazon!

Thumbtack is a scam for business owners. Quotes are free to send but if someone replies, even if they have not read all of Thumbtacks rules and regulations, or if someone has something misclassified, such as needing a printer, not a designer.

You are charged $20-35.00 for every 100.00 in a quote you sent, so something you charge $300.00, you get charged $75.00 if someone replies to your quote, NOT if someone hires you. (A lot of users looking for professionals, this service is free, they do not read the lengthy rules, then YOU as a registered pro are charged just for someone saying, I'll save your info and get back to you when I know what I need, or if someone needs a printer and not a designer not understanding the difference, you have to file a claim with customer service, and it isn't really refunded to you.

All of this is VERY unclear on their website. After lots of emails and customer service chats, I was told I would be refunded a couple mischarges. Then after more time talking to customer service, to find out they didnt mean I would be refunded the money to the money to the bank account from which it came, they indicated my money would be credited to my thumbtack account and told me in the fine print they do not refund money to bank accounts.

Next, I went to my account and removed my credit card, just wanting to use the money that was credited to my account, I then got a message saying I could not send quotes unless I had a credit card linked to my account. You know, Ill take the loss, so that I dont give you one more dime I work really hard for!

For 100.00 on Facebook, I can run ads for weeks, probably gaining at least 5-10 new customers for what they are charging. Hire a local designer/advertisement pro and get some real advertising for yourself!

I have since read many reviews from other areas of service, home contractors, hair stylist. Same issues. Home contractors look like they have it rough based on some of the bids change but the average proposal cost 500.00?!

Ill join a class action with anyone else that feels like this service is a scam! I'm also filing complaints with BBB and FCC is possible!

I'm a graphic designer and decided to use these services to help take my career a step farther. The first one that was written for me didn't get me 1 call back or interview, so I emailed back and ask that it be re-wrote like the guarantee. Then it was disclaimed they would assign a better writer, but my cover letter wasn't included in the re-write, a year later and I have not had any luck or success with the resume, no new job offers! I would recommend finding a copywriter in your field or and paying them to work it over with you! Don't waste your money, even the guarantee wasn't worth it!