I spent more time trying to get the app to work than seemed necessary. Emailing back and forth trying to get it to work. Uninstall reinstall turn your phone off reboot update blah blah. Still no luck with any of the features working properly. After deciding I'm not going to continue with familytime and asked for a refund it was a huge Hassel there as well and ended up getting 12 out of 46.33 back and they no longer will reply to my emails about why.