Alysrian X.

Ordered 9/22/17. Two different computers. One was built, sent, and arrived on 10/2/17. We paid extra for 2 day shipping and rush order on both, they sent it via Fedex Standard (who kept it overnight on Monday, because can't deliver more than 18 hours earlier than estimated delivery). Total delivery time took over 4 business days, due to the shipping method they chose (totally not what I paid for!).

Second computer (mine), missing. Called on 10/2/17 to ask about it's location and what was going on with it. They claim it is being mailed out soon, and they don't offer nonstop updates on numerous computers in one order. Okay fine. Tells me I will get an email about when it will be shipped. Should be shipped by today (10/5/17). No email, so give them a call.

Am told that the order was lost. It is currently (after 13 days from order, and 9 business days) in "building". That they lost the computer twice. Lost the order, and then lost the actual computer itself but "inventory" found it. Will not be shipped until maybe next Monday (10/9/17). Supposedly 2 day shipping (I doubt they will send it that way, and it will take 4 days to arrive like the last one).

So, they lost my computer not once but twice and I paid for a computer that I still don't have. It will be a total of 15 business days (over 21 days) before I might have the computer in my hands.

PS. The representatives I spoke with have lied to me (first guy didn't even tell me it was lost and lied about shipping times), and talked down to me nonstop (second guy was not a joy). The final representative I spoke with tried to somehow pin the blame on me (not sure what his goal was there? I didn't change my order or even order anything fancy). He had a huge attitude, and I spoke with a supervisor (after having to be "that caller" and demanding one numerous times). Supervisor said nothing differently, and did not even receive an apology. Like what.

TL; DR - This company sucks $#*!. Should have built it myself.

Called back and asked to speak to a supervisor, as nothing was accomplished. Third representative was just as short and rude as the second. Have been waiting on hold for a supervisor for over 55 minutes now.

Nothing has been accomplished and I am still sitting here wondering how the $#*! this company is still in business.

Update 2: Waited on hold for a supervisor for over an hour. Called back AGAIN (4th time today), and am currently waiting for a supervisor again. So far wait time is: 15 minutes.
Update 3: Spoke with the 2nd supervisor after a 22 minute wait time. This guy claimed they still had 1 more day (they do) to ship out my computer before being in breach of the contract. This is true, I asked him realistically how possible that was. He agreed was not possible.

So, the wait time for the computer is still the same and was offered zero apologies. I am paying for a computer that will take almost a month to get here. I got the added bonus that "women should not be in the computer field" comments. I made my husband handle the call from there, while I lost my $#*! in another room (that's completely disrespectful, I am a network engineer).

So, nothing has been changed. No apologies, and bonus insults. We were not offered a discount (as some others PMed me about asking for). We were basically told "suck it up buttercup".

We will never order from them again, and will build our computers from scratch instead.