Chatted with an age to get my money back due to having to cancel my trip due to weather conditions. I was going to a concert from Washington to Vancouver Canada. They said well I can email the hotel to see if they can and now waiting for 1 1/2 hours when I just called the hotel and they can't cancel which 4another review that I will do. They don't have good customer service and say they shared pictures of why I canceled
Dear Alyson M,
Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience of cancellation. We would love to check your concern.
Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {sitejabber}Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Destiny
Trip.com