This is an update to my initial review - since I ordered, I have had excellent response and experience with this company. Great clothes - really soft which is what we need in our sensory-sensitive home. Awhile after my first order I received a coupon in my email for 20% off and there was a nice write up about how they care about their customers, with their phone number. I have spoken to two different employees and both were incredibly respectful and caring, and competent! They were responsive. I want to add, It is important to follow their laundering directions - I can see this. So far everything is wearing nicely. No shrinkage, no piling. I do wash cold, and lay flat or hang dry till mostly dry, then throw in drier on low setting for 10+ min. I will update again on the wear as we've only done a little laundering. I did need to return a couple items and am waiting on this response now and will update. I have to say, I was scared and apprehensive to order from this company from all the negative reviews, however I have not found anything negative about this company at this point and I'm so glad I went ahead and gave them a try. The detail on their clothes, the softness they create in some of the clothes with various pre-wash techniques - somewhat unique and well received from our family.