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Bought a customized jersey as a gift - when it was bought there was no warning about no returns. Went to return it they took the $100 jersey donated it to charity and emailed me saying sorry no refund we donated it due to the fact that it was returned beyond the 365 day return policy - it was bought 1 month ago. I called very confused they said the email was an error but that I still couldn't return it. Of course, when you go digging you can see their policy, but the customer service was horrible. $100 down the drain. Will never purchase from them again and will make sure no one else I know does. "Customer satisfaction guarantee" absolutely false.
Love this site. Item exactly as described. Perfect fit and great quality! Customer service extremely helpful and timely.
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Hello Allie, We apologize for the inconvenience of the item being donated. We do our best to advise our customers that once an order is placed for a customized item, it cannot be returned or refunded. Please give 2-7 business days for the refund to reflect. Please accept our most sincere apologies. Sincerely, Mo