Alexandru-Cezar M.

2 and a half years ago (27 months) I decided to buy my wife a pair of boots from this JUST FAB website and i did the regular checkout without noticing any subscription that I was registering for.

The boots were fine and for 27 months I completely forgot that the website existed, until 2 days ago when I checked my credit card statement for the first time. I noticed recurring statements for the entire period. After some investigation, I realized that I have been paying 1100 $ for a women's fashion subscription. As a guy, I find this quite pointless and I have had no use for this "service"(39.95$/month) except for the initial purchase, at which point I was not aware of said service.

I realized how much of a scam this company really is for regular web users. Back in 2012, the website looked different from what it looks now, but I guess not by much. I talked on the phone for 20 hours straight with the Philipino customer reps/ call center fashion experts and I was getting a lot of contradicting information regarding what I would get refunded. Initially they said I would be able to refund only 9 months(maximum allowable) of the service and then the same guy said 10.1st LIE.
Later I got hold of Rose who managed to raise that already maximized number to 14 months in instant refund in my visa and the remainder of 13 as a check that shall be delivered to my door in 8 to 11 weeks. How much can this really take? There is no such thing as half admission of guilt. By refunding me some money, they admitted THEFT. After asking numerous times to talk to someone in charge, they passed me from one employee to another contradicting everything the previous reps said.

After my entire experience with JustFab I don't feel comfortable receiving a part refund in form of a cheque for several reasons:
- I do not trust this company or anyone working for them
- From my professional experience in the field of payment portals I know for a fact that they are not allowed by VISA to refund a disputed item after more than 4 months(120 days), hence they are now defrauding the dedicated payment channels
- I do not have any security that if they send a letter allegedly containing a cheque, the cheque will be there.
- I have decided to build a payment platform just for them to refund my money using channels that check for fraud prevention, but they didn't want to hear about it.
- Last but not least it is JustFab's policy to not accept cheques as a method of payment, as such I shall not accept what they consider a substandard method of money delivery.

We are talking here about thieves stealing over 1100 dollars. Their only place is either in jail or out of business.
After this whole day, their javascript on the site's billing page has crashed and will not show me any of the items in the list, because it was not loading an asset stored in an amazon bucket, behind a cloudflare CDN proxy. You guys should check the settings on those buckets and make sure your assets have public permissions(403 HTTP error).

Do not believe anything that the fashion gurus tell you they are lying as to the various "company policies". The only company policy in use is to steal, to avoid any refunds if possible and to not admit any wrongdoing(clearly http://www.sccgov.org/sites/da/newsroom/newsreleases/Pages/NRA2014/Online-Fashion-Retailer-Pays-Over-$1-8-Million-to-Settle-Consumer-Protection-Lawsuit-For-Misleading-Advertising.aspx). The fact that they agreed a refund is an admission of theft/roberry/larceny/stealing.

My complaint: I was promised 14 months refunded on my card and 13 on a cheque. I have no way of checking in the card refunds are being processed for now. I have no way of knowing the cheque will ever be written and sent; just like a lot of people here received empty packages.

My desire: I want to be refunded in full, using a third party(escrow) that will guarantee that they received the money and then I want to have that money delivered to me by the third party. For this purpose I have created a payment gateway just so that JustFab can deliver the money(using Stripe https://stripe.com as an escrow service); I do not trust this company. They are a bunch of liars.