Aesha W.

I purchased a vehicle for my son's graduation on Saturday, June 28. I learned by way of email that I will be furloughed do to Covid 19. Do to these circumstances, I could not keep the vehicle for my son which was extremely horrible to say the least.

I called on Monday, as soon as the dealership opened to let them know I could not keep the vehicle do to loosing my job. They instructed me to bring the vehicle in and everything will be taken care of. I was met at the dealership with the salesman I purchased the car from, John Busany. I explain my situation and he tells me you have a $600 restocking fee. I told him I bought the car not even 24hrs. Ago and I have lost my job! He tells me " "sorry it's our policy." I then ask to speak to a manage, named JIMMY. I Told him my situation and the reason for the return. As callous and unempathetic, he looks at me and says, "sorry it's our policy."

I called VROOM corporate to get any type customer service. I was told by a supervisor that they have the discretion to wave the fees and he stated do to your circumstances, they should absolutely assist you.

I spoke back to JIMMY, the manager in Houston at TEXAS DIRECT AUTO, again and told him what the supervisor stated; I too reiterated my situation being that I lost my job. He absolutely did not care! I looked at the other manager, STEPHANIE and told her as well. She said,
"Sorry".

Please Please Please! Do Not Do Business With People who would take $600 from a customer after purchasing a car and returning within 24hrs. And have lost their job do to Covid 19! I would not buy toilet paper from a company with service such as this. Buy from a dealership that believes in caring for their customers and believes in relationship building! I found that at STERLING MCCALL TOYOTA but my salesman there had also furloughed.

ExTremely Poor Service! I will speak to the GENERAL MANAGER to see it I find some type of service and resolution. I WILL BE UPDATING MY POST WITH THE OUTCOME...