Ross T.

No way to gauge which reviews are genuinely fair;; if you use the site to choose classes you may miss out on an excellent learning experience;; students most likely to review—those who easily got a desirable score or those who seek to blame the prof for their own lack luster attempt to pass a moderately difficult course;; should be taken down;;

I say this and have a 4.3 rating on the site;;

I bought a replacement ice maker. When it arrived it was the wrong part. I contacted GRP for a refund. They asked for a photos of the part and the Make and Model sticker on the appliance. I sent the information. It took some time due to Covid-19 restrictions and some miscommunication. The refund was eventually denied. The excuses offered were that I ordered the wrong part originally and took too long returning. Seems like 'isn't able to' means 'someone doesn't want to' in this case. Every time I contact your company it's just another reason why my case doesn't yet warrant a refund. It's just indecent. GRP stonewalled, that accounts for the length of time it took. And, perhaps I did order the wrong part. That's beside the point. If GRP can't afford to exchange a part or refund a mistake, then they cannot afford to be in good business. I strongly encourage you to seek parts elsewhere.