Abbe K.

I was alerted by my credit reporting service that my personal data appeared on the dark web, and had been taken from wanelo.com. I tried to close my account on line- can't do. I tried to reach someone on the 800 number 5 TIMES- got a voice mail message every time- regardless of day or time of call. Have emailed twice- no response.

NOTE TO SELF: NEVER do business with any company at which you are unable to reach a LIVE PERSON by phone.

Back in June 2019 I ordered $315 of clothing from Berrylook- My PayPal account was debited for the full amount immediately. The items arrived over a month later, in 3 shipments, around the beginning of August 2019.

The merchandise was horrible quality. The pictures are totally deceptive. The fabric is awful, the fit terrible, and the general workmanship of pretty much everything was dreadful. I emailed the company around August 6th that I wanted to return several of the pieces, sent a cc of the packing list with RMA numbers, indicating what I was keeping and what was going to be returned. I got a response apologizing for my unhappiness with the merchandise and asking what they could do to help.

I responded with my original note- outlining what i was dissatisfied with and listing which items I wanted to return for refund. I got another email, basically repeating their first response, and so on and so on for about 6 rounds. Then they sent pictures of each item, numbered, and asked that I send the item numbers I wanted to return. I did. Then they asked again why I wanted to return them, repeat steps 1-6 above. Keep in mind that I would need to ship back the merchandise at MY EXPENSE - to CHINA (about $85) if I ever did get approval to return.

Then they asked that I take individual pictures of each item, on a hanger and point out what was wrong with each. I responded that they already had pictures andreiterated my complaint. This went back and forth for another 8 or so emails, getting nowhere.

Then I asked PayPal to step in. USELESS. PayPal does NOT support it's customers, it makes its money off of merchants and will defend unethical business practices in every case rather than siding with the customer. The final dispensation from the seller was that I needed to ship back EVERY SINGLE ITEM from the original shipment, not just the items I wanted to return, and they would refund my $315.

Remember, I never asked to return everything: there were 2 t-shirs and a blouse I kept and used. Now this is the best part. Since the seller only offerred to accept a return for everything, even though I never asked for this, PAYPAL sided with the seller and closed my complaint, saying that since I could not return everything, I was not entitled to any refund.

I countered with the fact that when one buys multiple items from a store, the store does not ever require you to return EVERY item bought in order to get a refund on anything. That's absurd. Not according to Jerry(the supervisor) at PAYPAL.

So DO NOT BUY FROM Berry look (Keep in mind this seller also goes under the umbella name of OrderPlus International and Luvyle.) And never trust PAYPAL to back you on any dispute, especially with China.

Agoda has a phone number to call if you want to change or cancel a reservation... BUT, the number takes you an on line labyrinth of voice mail prompts, no access to a live representative, and 25 minutes of frustration leading nowhere. Want to ask a question or complain, sorry, there is no portal, email chat libe zero at which to do this. I would never ever consider using them again, and frankly, I don't even understand how I wandered from booking.com to this dreadful site in the first place. NEVER NEVER NEVER.