• Zoosk

Zoosk

Overview

Zoosk has a rating of 2.5 stars from 4,722 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zoosk most frequently mention fake profiles, customer service, and credit card problems. Zoosk ranks 688th among Dating sites.

  • Service
    308
  • Value
    317
  • Quality
    279

This company does not typically respond to reviews

Positive reviews (last 12 months): 15.6%
Positive
5
Neutral
1
Negative
26
107
See all photos

What reviewers want you to know

Positive highlights

  • His name is Christian Gray and he's my soul mate, my partner in crime, my lover and my future.
  • Thank u zoosk for connecting me to the right person.

Critical highlights

  • Get your money back through customer service at The software is crap.
  • Their customer service then refused to refund my money and I had to dispute the charge with my credit cards company.
How would you rate Zoosk?
Top Positive Review

“So many matches”

Natalie g.
10/7/23

Love the fact that I had so many matches and options right away. It keeps you engaged not boring. Love the features and ease of use.

Top Critical Review

“Corrupt at every level”

Jason W.
4/2/24

Women don't want to meet like on Seek4Match And other legit platforms. I have never had an issue with ladies there. I thought Zoosk would be a similar site, but it turned out to be completely opposite: full of scam, corrupt at every level, with exuberant costs - a daylight robbery. There are bunch of scammers using other people's pics to fleece gullible men out of their money via endless chatting.

Reviews (4,722)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (81) credit card (63) user content (1) activation fee (23) soul mate (36) right person (26)
Thumbnail of user kamc3
1 review
4 helpful votes
July 17th, 2019

Signed up for a month with reply paid to try the site. Ten 'women' profiles showed as viewed my profile. I responded to two. No response back. Placed a block on all 10 profiles. Next morning, same 10 profiles shown as having viewed my profile.
Is the site admin playing games with people? Site admin pretending to own fake profiles to draw men to the site? I wonder how many females profiles are genuine and how many created by the site to look like a successful site.

Thumbnail of user jamiee235
1 review
1 helpful vote
October 20th, 2022

I have a mixed review on Zoosk. It is not a really bad site, but it could be much better. There are not many potential profiles within my location. Their suggestions to expand the filters is good, but only if you prefer to travel several hundred miles to meet someone. There are people who may "like" you; however, whether one may actually meet these individuals is another zoosk story. After 60 days, there is no refund possible, even if you have purchased a 6 month package. My workable advice is to join groups in your location through MeetUp who may share similar interests with you, and possibly meet someone that way.

Tip for consumers:
No refund after 60 days

Service
Value
Quality
Thumbnail of user lindap2055
2 reviews
1 helpful vote
November 1st, 2021

I was receiving many hearts and want to meet until I paid. Now the hearts do not respond and not receiving anything. Those I contacted that wanted to chat have disappeared. I have had a couple scammers that I traced down. I feel I have been taken by Zoosk. Money lost over fake likes and hearts. Do not waste your money. None have returned my messages after their initial greeting. Zoosk sent them. What an unfair practice to get you to sign your money away.

Tip for consumers:
That a majority of profiles are fake, not verified as mine was, and fake want to chat, hearts and messages. When contacted there was no response. Dried up when I became a paid member immediately

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Thumbnail of user danielc2465
2 reviews
3 helpful votes
June 8th, 2021

I found Zoosk.com to have 3 out of 10 women were scammers looking for money... They have even teamed up with a woman with a profile on Zoosk who references her "friend" who wants to meet you but doesn't have an online profile herself. This was a major red flag to me. Some very pretty girls turn out to have husky male voices on calls. Photo verifications and profile scrubbing by Zoosk support would help with these problems. While a fairly easy-to-use platform and I appreciated the SmartPicks, I do not feel that it was worth the money I spent on it.

Tip for consumers:
You get what you pay for... Just watch out for scammers and catfishers... There are a lot of them out there.

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Thumbnail of user lindas4772
3 reviews
6 helpful votes
April 28th, 2023

I'm 71 years old & have been on Zoosk almost a year. Recently changed my email address. I sent my new address to Zoosk and they tried to send a Verification of Email without success. (From what I saw online, the capitals in the email address were in lower case). Sent another email address-- same thing happened. Called from the phone number they have on file and spoke with Zoosk representatives personally -- not good enough. Was told I'd have to provide yet another email for Verification but in the meantime I'd have a week to get this in. The next day I was called about the email Verification and told them that unless certain letters were capitalized, the address would not work; I was assured the address was properly typed in by them but whatever Verification they wanted from me still did not appear in my mail. At that point I was frozen out. I could not send any mail and when I went into 'Carousel' function I could not get out. A pop up kept appearing telling me to provide a new email and then the photo below would appear. They taunted me numerous times with this photo.
Now, older people have enough trouble with high blood pressure and mine was raised considerably. They have my phone number on file and most companies (including Paypal!) phone with a code so you can provide Verification. I was being punished because my email provider apparently wasn't letting their Verification email go through.
Periodically messages sent to other members have not been received and a few times there have been other taunting incidences on Carousel. Can't help but think they're having a good time at my expense. Match and Our Time really didn't work out for me and can't say Zoosk has been much better. At this point I probably won't renew; the idea of making friends to do activities appeals but it's difficult to continue when such disrespect is directed.
I am Caucasian, college graduate. The photo of the man Zoosk kept sending to me and I tried unsuccessfully to upload, is of an older, disheveled African American who is looking bug eyed into the camera with a caption: "He likes you!".

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Thumbnail of user letiep
1 review
6 helpful votes
July 29th, 2018

I joined this site 6 month ago and met a potential someone; but he lied about his marital status... and acted kind of crazy. I am a middleage attractive woman with much to offer. The strange thing is, I only get messages from strange/ scary looking characters, which I block all the time and they come-up again... How? I just don't know. And approximately less than ten a month. I feel like I joined a ghost-town site full of crazies! Not worth the time :(

Thumbnail of user jefferyc27
1 review
0 helpful votes
July 2nd, 2019

Zoosk needs to start doing criminal, psychological, and personality background investigations on new members or existing with cyber harassment, stalking, or scammer complaints. I was cyber harassed by an individual with the user name Yiyi, and if it were up to me, these legal repercussions would happen to zoosk, because of their social
Incompetence. 1. They would be ordered to stop charging for ANY and ALL "premium" services. 2. They would require all current and furture members only be native US citizens. 3. Those selected members must have NO criminal record, or history of behavioral (mental or emotional health problems). Or the US Federal Court System would seize all their assets as part of a consumer criminal investigation into zoosk.,

Thumbnail of user edh492
1 review
0 helpful votes
March 16th, 2022

This has to be one of the pathetic crappiest worthless scam sites possible. They actually make up tons of fake profiles and the amount of ignorant worthless scammers is hilarious. Do not waste your money!

Tip for consumers:
Don't be stupid to waste your money. Best tip possible

Service
Value
Quality
Thumbnail of user karens1353
1 review
11 helpful votes
April 4th, 2020

This website is extremely complicated to use. If you find someone you're interested in, and hit a wrong button, they it's too difficult to locate that person again. And your filters absolutely SUCK! It never kept me in the mileage boundary. I hated it!

Thumbnail of user melissag1833
1 review
1 helpful vote
August 21st, 2022

Not happy using this as you're not sure of who you're really in contact with and you're made to pay for it. I had this company (pandrex.co) vet a man i was in contact with and he turned out to be an imposter who has been scamming people for some time.

Thumbnail of user isaacd124
1 review
0 helpful votes
May 16th, 2022

All dating sites are suspect and Zoosk has a limited amount of women who are genuine and authentic. The same profiles have been around for years. There are scammers and fakes from what I experienced. Membership is pricey but probably in line with other date sites.

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Thumbnail of user barbarap1240
1 review
1 helpful vote
April 25th, 2021

I am sorry, but I found this website unacceptable. It was difficult to maneuver and find what you were looking for. Just because someone looks at your story doesn't mean they are interested. There were too many bad photos, too many profiles with insufficient information and some with no information at all. I even received a request for my email address from someone that had already canceled their subscription. Luckily I was astute enough to recognize the red flag. I would not recommend this dating service to anyone. I am very disappointed

Thumbnail of user marciam260
1 review
1 helpful vote
April 5th, 2021

Zoosk is somewhat effective in meeting someone. In the profiles there are a lot of Zoosk smployees that simply put, try to sell upgrades. I tested this by posting 2 profiles and caught girls sending me messages on an introductory profile in which I had to pay to see them. On my paid for profile I tried to get the same group of girls to chat and they would not even look at me. I did find somebody but you have to spend a lot of time on the site and stick to a specific type of person that you are looking for. And then you have to look threw a lot of people till you find the real people that are looking.

Value
Quality
Thumbnail of user jakev14
1 review
1 helpful vote
February 15th, 2019

I don't have a lot to say anymore. I'm sure someone is reading all of this and I don't really care anymore I met someone back in the day years ago but it didn't really work out now just give me the cake lady hook up

Thumbnail of user shanec261
1 review
1 helpful vote
April 15th, 2021

I really think the sight is glitching more than it should. When chatting the glitch causes you to lose connection with potential prospect.

Thumbnail of user jdp8
6 reviews
20 helpful votes
August 7th, 2019

Okay, I've been out of the dating game for a while - as stated in a previous review. I've been using Zoosk for about a month and I have yet to pay for the profile and after last night, I'm probably not going to. Please allow me to clarify:

So I filtered my search results two women between the ages of 24 to 37 in my area in a 20 mile radius.

Within 30 minutes I'd reported five profiles for reasons ranging from they'd been on there forever, seriously, good thing about living in a small community is that you know some of the people that are going to show up in your results, and some of them have been happily married for five or more years. So dead profiles. To catfish accounts, one of which was using a profile picture of Anna Paquin. And finally, the biggest red flag and the point I'm going to talk about the most are three accounts that belonged to minors.

One of these girls is a close friend's younger sister. She's 14 years old and supposedly verified her account via Facebook. She follows me on Facebook. Not only was her profile picture the exact same as her FB Zoosk profiles. Her account flat out says she's in high school. Earlier that day, she was talking about how amped she was to be starting her sophomore year.

So this begs the question, do they actually have somebody monitoring Facebook verification, or is it left up to some random bot?

And here's my biggest qualm: this is a problem that isn't difficult to combat. I mean, for crying out loud there's a good portion of groups on Kik that require you to send a picture of you holding a random object, touching your nose, or holding up a piece of paper with a time stamp and date on it.

Why is this concept so foreign to these dating services?

I'm a single parent, I've had to move around a lot the past few years, and my child is autistic. I can tell you that the sex offenders registry is ever-growing and very real.

So I wonder how a company such a Zoosk would feel knowing they were complicit in a potential assault because they neglected to actually verify a profile.

Honestly, I'm done with this app / website.

I tried to contact them via their customer service email and I was told that I would have to wait two to three days for a response and so I decided to try and get in contact with them via Facebook Messenger, only to have my conversation muted. That's the virtual equivalent of telling me to STFU.

There is no way they're going to be getting any money of mine. I suggest anybody who gets into the service takes a buyer beware approach.

Tip for consumers:
Don't. If you're looking for a date, join an IRL singles group, maybe an activity group, just put yourself out there for real.

Thumbnail of user sheilab263
1 review
34 helpful votes
April 19th, 2020

Fake photos, scammers, Can't speak English... This site is dangerous... And the men that I have encountered treat it like a dial a minute sex line... And why not... Zoosk is cheaper... Customer service doesn't care no matter how many times you complain... I warn you! This site is bad news! Zoosk also sends men messages and pretend they are coming from you (the client)

Thumbnail of user galeb40
1 review
0 helpful votes
June 2nd, 2019

Non members are clearly not identified. You send messages to people who has not been on the site in years. They staff at Zoosk message with you from these non active profiles keep you active on the site. You will find this out when you ask them to speak to you by phone. This site is a SCAM

Thumbnail of user chasem16
3 reviews
37 helpful votes
August 21st, 2017

The scammers post a photo with a telephone number and the words "text me" added with text in the image. The service does little or nothing to police them. Also, mark the date your 30 days comes up or you'll get billed again.
One would think a paid subscription would grant you full access to everything available on the site. But Zoosk manages to create numerous ways to dupe you out of even more money.

Thumbnail of user wilfredp21
1 review
4 helpful votes
September 18th, 2021

I recently signed up, paid my subscription but still cannot send messages to most of the people I "match" with. AND there is no support available! I have tried three browsers, Bing, Chrome and Firefox, but still can only message a small number of people, it lets me type in the message, but when I click send, nothing, absolutely nothing, no error and the message just sits in the box.

Tip for consumers:
Still not sure how many profiles are real. I have not found a way to get support for a site malfunction

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Thumbnail of user dennisz124
1 review
3 helpful votes
May 10th, 2022

Zoosk allows too many Scammers and Fake Accounts on their Site. It is a Joke. You have to wade through several Fake Accounts to discover a real one, you think, and they never respond to any messages. Some accounts lead you on for a few weeks and start asking for Money and of course you have never met them. Pretty sad that Zoosk doesn't have a way to purge those individuals off their site.

Tip for consumers:
Be careful and don’t expect all the contacts you make are real. It seems like Half of the contacts I’ve made through Zoosk were Scammers.

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Thumbnail of user brianb269
1 review
2 helpful votes
November 23rd, 2017

They got me my money and time- first glance great site beautiful women, available in the area lots of views but then the same 5-6 views from the same woman, after messages to them no response still multiple views deceptive practices.
I did meet 2 nice ladies but not interested in all the bs I had to wade through- bogus profiles and waisted time. Guess ill learn sometime.

Thumbnail of user kenr110
1 review
3 helpful votes
February 15th, 2018

There are still far too many smoke and mirrors and backdoor shenanigans with this site for me to offer up much in the way of praise. Too often you receive notifications about a person viewing you only to find out from that person that they never did so. Seems like a lot of attempted social engineering. The so-called smartpicks are anything but. All in all I would not recommend it unless you have the stomach to put up with all of the tricks and games from not only from the members but the site itself.

Thumbnail of user dc665
1 review
9 helpful votes
March 1st, 2020

Zoosk is a waste of money and time. It doesn't allow you the option to write enough about yourself to find a compatible partner, so you are many basing your interest in someone on their appearance. I would put it a step below many of the free websites because you have to pay money to use it and it doesn't have as many options as other sites, such as picture captions and advance search options.

Thumbnail of user margaretv375
1 review
2 helpful votes
June 7th, 2021

I had to block A person from phone who is not who he claims to be. I checked him out and all lies. Tried to contact zoom but was unable to.

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From the business

Zoosk is a large online dating site that features a Facebook app and attempts to integrate social networking with dating. Zoosk is a private company based in San Francisco, CA and has raised more than $40 million from investors.

Company Representative

Thumbnail of user sejalm1
Sejal M.
Typically does not respond to reviews

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Find your match on Zoosk

“I just love it – tons of real profiles, and people who actually want to meet up and connect in person.”

- Kyle G. Visit Zoosk