We’re in this together! Stay safe with our COVID-19 guide

Developed in part with a grant from
the National Science Foundation
  • Bookmark

    Zooplus UK

Corporate Values


Zooplus UK has a consumer rating of 2.74 stars from 27 reviews indicating that most consumers are generally dissatisfied with their purchases. Zooplus UK also ranks 73rd among Pet Supply sites. The most common issues with Zooplus UK are around customer service, which is not as good as expected by some customers.

Positive reviews (last 12 months): 28.6%
View ratings trends
See all photos

What reviewers want you to know

Positive highlights

  • I wouldn't shop anywhere else for my dog food and other equipment.

Critical highlights

  • Women from customer service was very rude and sassy.
How would you rate Zooplus UK?
Top Positive Review

“High quality products”

Laura V.

Love the company. They have a great variety of good quality products for cats and dogs and other pets. I have purchased from them multiple times and will do so again!

See positive reviews
Top Critical Review

“Split Felix sachets on several deliveries- gross”

Sarah F.

I've used Zooplus for years. Very competitive and good, speedy delivery. On nearly every delivery for the last year (10) I have had burst Felix cat food sachets within the parcel. Boxes not damaged on the outside so don't think the courier is to blame. I have emailed them twice on particularly bad occasions and again today. Today smelt like a dead body as soon as I opened the box and was a major clean up job...I'm awaiting their response. On one occasion I had maggots. They asked me how many sachets were damaged (about 6) and I received a refund of £3.36! No acknowledgement of the inconvenience/ clean up/ smell etc. Sadly I will go elsewhere now as todays delivery tipped me over the edge-just can't trust them anymore

See critical reviews

Reviews (27)




Reviews that mention popular keywords

customer service (10) dog food (3)
2 reviews
0 helpful votes
October 30th, 2019
Had a few orders in the past and were good. The latest order was never received and no response for 3 weeks but contacted Zooplus today and they are sending a replacement. Great customer service and my cat will be happy.
3 reviews
2 helpful votes
June 3rd, 2016
We have 2 x border collies and I always order from Zoo plus
All trackable via Yodel and always quite quick to turn up.
Best prices I have found for Hill's science plan and they offer 18kg bags.
Would recommend.

Q&A (3)

Can’t see your question? Ask to get answers from the Zooplus UK staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Sitejabber for Business

Gain trust and grow your business with customer reviews

About the business

Need some help? Please contact customer care directly via the correct channels below: ?мGive Us A Call: 01234 430366 Outside the UK: +44 1234 430366 (regular telephone fees apply, varies by provider) Available Mon. - Fri. from 8:00 am to 5:00 p...

Company Representative

Claire L.

How do I know I can trust these reviews about Zooplus UK?

  • Sitejabber’s sole mission is to increase online transparency for consumers and businesses
  • Sitejabber has helped over 100M consumers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Zooplus UK?