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Zooplus UK has a rating of 2.45 stars from 44 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zooplus UK most frequently mention customer service, and cat food problems. Zooplus UK ranks 350th among Pet Supply sites.
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On a few occasions we have had split cat litter, also cat milk and some food. However with any problems when we email them they are very quick in returning money back to our bank account. Always great customer service. We also love the products and the free items we get. Great company.
Terrible experience. No quality control. Received a faulty cat tree. Was meant to be uplifted on 2 separate occasions. Couriers did not arrive. Meanwhile a new cat tree arrived with a part missing. Still waiting on my £125 refund and have a large boxed cat tree in my hallway whilst lost 2 days sitting waiting for a courier. Use another Company!
Had a few orders in the past and were good. The latest order was never received and no response for 3 weeks but contacted Zooplus today and they are sending a replacement. Great customer service and my cat will be happy.
We have 2 x border collies and I always order from Zoo plus
All trackable via Yodel and always quite quick to turn up.
Best prices I have found for Hill's science plan and they offer 18kg bags.
Would recommend.
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