- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 days
105,806 reviews
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure.
I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
Tip for consumers:
Warranties are a struggle for them to live up to. This has been going on Since May 2024 and I have yet to be refunded the $16.99 I was charge twice for.
Products used:
NONE Bought 3 dresses and returned 3. NONE
Wish I had investigated feedback "off site" first.Mixed in with verified purchases are verified website visitors?quality is awful…nothing like the beautiful expertly photoshopped pictures. Was expecting a product similar to Royaura! The prints look dull, muted, and product is inexpertly constructed. Don't do it!
Tip for consumers:
I wish Royaura would start making women’s clothes
Products used:
None…Would not wear any of these shirts in public..
Dear customer,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointment and frustration you've experienced with your recent purchase.
We believe in the authenticity and integrity of customer feedback. We value all feedback, whether positive or negative, as it helps us to understand our customers' experiences and continuously improve our products and services.
Regarding your belief that we control feedback, we want to clarify that we do not manipulate or censor customer reviews. We strive to provide a platform where customers can freely share their opinions and experiences with our products.
We acknowledge that there may be instances where feedback is mixed, and we are committed to addressing any concerns raised by our customers. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention.
We want to assure you that we aim to provide accurate and representative images of our products on our website, and it's disheartening to hear that we've fallen short in this regard. We have been paying attention to the quality issues and keep working on improvement.
We take your feedback seriously and will use it to review and improve our product quality, presentation, and customer experience processes. Your satisfaction is our priority, and we want to ensure that we address any issues you've encountered to the best of our ability.
Again, thank you for reaching out to us on Sitejabber. We value your feedback and appreciate your understanding.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Ashley
ZOLUCKY
I purchased a number of dresses and blouses. They looked great in the photos but most of the clothing was made of cheap fabric, had poor seams, or did not fit well.
Tip for consumers:
They claim you can get a refund, but I never received any credit. The website says that you can return items, but when I tried to return items, I discovered that it would be expensive and that there would be no guarantee that items would be received. As an consolation for not returning, they offered me a 15% refund which I chose to accept. However, I see no record of ever having received the credit.
Products used:
a couple of dresses
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Customer,
Thank you for your feedback on Sitejabber! We apologize for the problems you experienced during your shopping experience. We are committed to providing high quality products and services, but obviously in your case we did not meet your expectations and we deeply regret this.
Regarding the refund issue you mentioned, we take every customer's refund request very seriously and do our best to ensure that they are processed in a timely manner. As far as we can see, we received your refund request and sent a first reply containing some of the refund options you mentioned. However, we have not heard from you since then to confirm your willingness to accept the partial refund we offered. If you did reply to us informing you of your options and we did not offer you a refund, we regret that there may have been a problem with the reply process and that the email did not reach you.
We have requested a 15% refund for you and the refund is currently being expedited. Please understand that since your order transaction is more than 365 days old, we are not sure if the bank can still accept this refund request. If you still do not receive your refund within 3 days, please contact our customer service team immediately and we will investigate and resolve your issue as soon as possible. In the meantime, we will review our refund process to ensure that a similar situation does not happen again.
Regarding the quality of the item you mentioned, we will give feedback to the relevant departments as soon as possible, continue to optimize the quality of our fabrics and production to ensure that the quality of the products we provide meets our standards, and improve our product descriptions so that our customers can more accurately understand the material and quality of the item.
We sincerely appreciate your feedback and hope to have the opportunity to earn your trust back. If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Thank you again for your feedback and we look forward to being able to resolve issues and improve your shopping experience.
Best regard,
Hailee
ZOLUCKY
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
I like your clothes and the prices.
Selection and price; please add more description of item. For example: pants can be cuffed and buttoned with the loop to wear as capris or left down to wear as ankle length pants
Price and selection
Great suggestions, affordable pricing, sizing info helpful and terrific selections
OK. Just find the site very slow and too many repeat items. I totally despise the stupid iron on printing. I bought before and hoped you had dispensed with this awful "decoration". Probably much more mindful before shopping again
I liked the advertising l saw but the truth of yhe product line is deceiving.
For friends and myself
OK. Just find the site very slow and too many repeat items
For friends
Takes forever to look at products and too many clicks to get back to original page. Overall it's just ok
The shirts were beautiful but just to big for me. Sent a return label and am returning today as where I am in California we have been busy trying not to wash away with the floods. Not high and dry, just sopping wet!
I needed long sleeved shirts
I bought from them before and it was ok. Until now. Tried to do a return, they will not answer me Said they would get back in 48 hours. That didn't happen. Tried to do chat, it just drops me. Sent a picture to show how off the mark the actual item was from the picture. Bad. Also bought a top using THEIR size guide. It had been reliable in the past but this time, off about 3 sizes! On clearance, so too bad for me. They just lost a customer for good
Tip for consumers:
I have always felt their shipping was too much. If you pay full price, the shipping is free, but on sale or clearance items no free shipping. It almosts makes items full price again.
Products used:
Shoes, tops
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We apologize for the poor experience you have had with our customer service and returns process.
We understand how important it is to receive timely and helpful assistance when making a return, and we regret that we did not meet your expectations in this regard. To assist us in resolving this issue, could you please provide our customer service center with your order number or the email address under the order? This will allow us to check your order.
We want to assure you that we aim to provide accurate and representative images of our products on our website. Sorry to hear that the product you received does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Regarding size issue, there is a size chart under the product details of each item. If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking. Looking forward to your reply.
Regarding returns, our team will respond to you within 48 hours after you submit the return request. If you did not receive, please try to find it in spam list, or use another email address(such as gmail) to contact us or contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
We have email and 24-7 Live Chat service now. We always strive to provide prompt and efficient service to our customers.
The shipping cost depends on the destination and the weight of the package. You can check the cost after filling in your shipping address during the checkout process. We now offer free shipping when the order amount after the discount is over $89.(Final sale items are excluded).
Well received your feedback regarding the shipping cost. We are sorry that this makes you down and will strive to improve the quality of our services and for better policy. What we have been trying to do is to make you have a good experience of shopping.
We also apologize for any inconvenience caused by customs clearance issues. Unfortunately, customs clearance is out of our control and can sometimes cause delays or additional fees. While we do everything we can to ensure that our products are shipped in a timely and efficient manner.
If you need additional assistance, please feel free to contact us by chat or by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Ashley
ZOLUCKY
I was looking forward to this dress and can't believe what came. It has little resemblance. Plus super short and I'm only 5"1". Look at poor sewing - the 'jewels'! 4 out of 6 items I ordered did not fit well. Very hard to return for credit also! Company in China, mailing fees high. Will not order from this company again.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
This sure isn't amazon prime (not even amazon prime is 2-day delivery anymore). I'm two weeks out and have no clue when I will receive my order. Their tracking system is poor. My order has apparently been at the "airport processing center" for 5 days now. Don't order with free shipping unless you have at least a month before you need the goods. Bottom line: unpredictable delivery may leave you very frustrated and you gifts late for the occasion.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback.
We`re sorry to keep you waiting for so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions.
Sorry for the inconvenience caused to you. We ask for your understanding in these cases.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
We have been working hard to improve our products and services. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
You can track your parcel here https://zolucky.com/order-query. If you have been unable to check the status of your parcel, you can contact us and we will help you check.
We found that your order was successfully delivered on 2021-02-25, hope you`ve received your order.
We also sent you a message to confirm the status of your order. Please check.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I fell in love with these clothes as soon as I saw them on the site. The styles are unique, and the prices are terrific. Unfortunately, I haven't received my order yet. It's been a month since I placed it, so I'm pretty disappointed. I know the holiday season is crazy though, so I'm trying to be patient. Just can't wait to get my clothes!
Ordered 5 cotton dresses and one dress of jersey material. Very satisfied with the dresses, they are as pictured online and sized as listed. I was worried with all the negative reviews, but was pleasantly surprised. Shipping arrived as promised and took less than 4 weeks.
Ally Martin, RN
Products used:
all 5 dresses
This online clothing store has to be mi favorite. The wide range of clothes keeps me shopping for hours. I love that they do it after payment too, which makes getting my clothes out of there so much better. With so many different styles, it's easy to express exactly how you feel about them ;)
You get what you pay for but the quality is good. You can make returns without problem! That's the best part considering that most websites take weeks and I receive my order within 10 days on average with free shipping (I do it at least once a week).
I am delighted with my recent purchase of sandals from this online boutique, they are made in an absolutely beautiful (and very dignified!) Way, but above all, I was impressed by the helpful, prompt and attentive service.
Excellent selection, great price. Customer service was very nice and helpful. It takes a little too long to get the stuff though, but that's my only problem with it. I will be shopping here in the future
Very good service. Any problems you have had before with this website were quickly resolved by friendly email workers. Definitely the place on the internet where I buy clothes for great prices and excellent customer service.
The wide range of clothes keeps me shopping for hours. I love that they do it after payment too, which makes getting my clothes out of there so much better. With so many different styles, it's easy to express exactly how you feel about them ;)
I just received my third purchase here in less than 3 months, and again Im really impressed. You could never find such beautiful clothes for such an affordable price on a clothing page on the internet
Im delighted with my recent purchase of sandals from this online boutique, they are made in an absolutely beautiful (and very dignified!) Way, but above all, I was impressed by the helpful, prompt and attentive service. The personal touch is greatly appreciated.
Any problems you have had before with this website were quickly resolved by friendly email workers. Definitely the place on the internet where I buy clothes for great prices and excellent customer service.
I have ordered several times (5 orders) from this online boutique and I always received exactly what I asked for, without any problems. Your customer service is kind in answering my emails. Thank you girls
The wide range of clothes keeps me shopping for hours. I love that they also ship almost immediately after payment, which makes receiving my clothes from there so much better. With so many different styles, it's easy to express exactly how you feel about them ;)
This website always has great clothes at fairly affordable prices (some things can be expensive) and as an online shopper the shipping is relatively fast and they offer clearing for customs. I highly recommend it!
At first I thought the clothing (which is mostly what I bought) was so nice looking online and so reasonably priced. That should have been my "red flag", the prices. The quality was poor and the sizing was way off even though there is a wide range of sizes. About a third of the tops fit. And the quality is so bad that I will wear them as pajama tops. I didn't return anything because they make returns very difficult requiring photos and long descriptions of the problem, even if it it's just the wrong size. I was also afraid of the return shipping costs since I had to pay almost $38.00 for the original shipping! I also bought a pair of rhinestone earrings which had a missing rhinestone on one piece and a purse that had permanent indentations and a pinhole in it. All I can say is that it is mass produced, cheap crap. Learn a lesson from my loss...
I like clothing, especially the tops and tee-shirts.
Dear customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any inconvenience caused.
Regarding the shipping cost, it depends on the destination and the weight of the package. You can check the cost after filling in your shipping address during the checkout process. We now provide free shipping when the order amount reaches $99 USD after the discount (excluding final sale items).
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement. Your feedback is highly appreciated and we will forward it to our relevant department.
Regarding the size issue, there is a size chart under the product details of each item. If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking. Looking forward to your reply.
Regarding the missing rhinestone earrings and the purse issue, could you please also send the photos to our customer service center?
Regarding returns, all purchases (except bra, swimwear, final sale items, underwear, panties, bags, and accessories) can be returned within 30 days after you have received the last package of your order. Upon checking, the items in your order are all final sale items, accessories and purse, sorry they cannot be returned.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our service.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Ashley
ZOLUCKY
Gain trust and grow your business with customer reviews.
Dear customer,
Thank you for bringing this issue to our attention. We sincerely apologize for the disappointment and inconvenience you have experienced with your recent purchase.
We understand your frustration regarding the disparity between the product images on our website and the actual items received. We strive to accurately represent our products through photography. However, sometimes there may be slight variations due to differences in screen displays or lighting conditions during the photo shoot.
We regret that the colors and fabric quality did not meet your expectations. We have been paying attention to the quality issues and keep working on improvement. Your feedback is highly appreciated and we will forward it to our relevant department.
Regarding the return and refund process, Our policy is to refund after we receive the returned item (usually within 3-5 business days). If you use our return label to return an item, our system will automatically refund you within 3-5 business days after the package is returned, so you don't need to remind us to refund you. It takes time to put the information into the system after the package arrives at the warehouse, so there may be cases where the tracking was delivered but our system has not yet recorded it. We regret that this timeline was not met in your case.
Regarding the original shipping cost, we understand your concern. The shipping cost depends on the destination and the weight of the package, we now provide free shipping when the order amount reaches $99 after the discount. Upon checking, the amount of your order has not reached the free shipping threshold yet, your order original shipping fee is 16.99$. According to our return policy, the original shipping cost cannot be refunded. We apologize if this was not clearly communicated at the time of your purchase.
Regarding returns, we have return warehouses located in the United States, your items were returned to our United States warehouse, they won't be returned to China. The buyer is responsible for the return shipping cost, currently the return shipping of each return parcel is 7.99$, it has been deducted from your refund. We have indicated the return shipping fee before you return the items.
We value your feedback as it helps us improve our services and better meet our customers' expectations. Rest assured, we are committed to addressing these issues and ensuring a satisfactory resolution for you. We have sent an email to you today about your issue. Looking forward to your reply.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Ashley
ZOLUCKY