Zocdoc

This business platform has so many issues that will financially hurt a practice.
First off all their platform does not protect the very people that pay it, the practices and doctors. The platform charges REGARDLESS if a patient turns up or not and does not require a patient to give their info or their dental/medical insurance details to book an appointment. This opens practices and doctors to whole smorgasbord of fraudulent bookings. Nothing stopping Zocdoc sale people from scheduling numerous appointments to upbill and make you think you are getting a response, opening yourself to spam bookings at $110 a pop, don't forget when "Mr Smith" and "Mr Jones" book with limited info and no real proof they exist and off course don't turn up YOU STILL PAY!
The entire system is giving zocdoc complete access to your check book. They will never answer the question so if a patient does not turn up do I still pay?...RESPONSE: Well we send the patients to you it's up to our office to make sure you can see them, what is your most common service? Change conversation...Redirect... Are you kidding! Talk about circumventing the question. This is the dodgiest service since GROUPON and YELP except this one can send bogus non-existent patients to you all day long and bill you $110 a pop when the generated patients obviously do not turn up. The idea is to string you along as long as possible. A slap that I noticed in an other doctors comment was when he was given minimal information about a patient and cannot get hold of this "alleged" patient the doctor is forced basically to cancel the patient. ZOCDOC actual penalized the doctor for cancelling.hmm I wonder why? Would it not be because if you cancel an imaginary patient ZOCDOC cannot nail you for the $70-$110... Think People!

I MADE AN APPOINTMENT WITH AN ALLERGIST, DR. VAHID RAHIMIAN.
I AM ALREADY SET UP WITH ZOC DOC WITH ALL MY INFORMATION AND INSURANCE. I WENT TO NUMEROUS APPOINTMENTS. I PAID THE $25.00 CO PAY. NOW I JUST RECEIVED MY E. O. B. S FROM CIGNA AND HE IS NOT A PARTICIPATING DOCTOR! I OWE OVER $1600. 00 TO THIS DOCTOR BECAUSE ZOC DOC HAS HIM AS A PARTICIPATING IN NETWORK DOCTOR.
WHEN I CALLED ZOC DOC, ALL THEY COULD SAY WAS SORRY.
IM DONE. ILL CALL DOCTOR`S OFFICE GOING FURTHER

I recently moved to Miami and had to establish my network of doctors. Because I trusted positive reviews for ZocDoc and wanted to save time, I used this site to book my visits. However, with many bad doctor visits, I realized that ZocDoc does not pre-qualify doctors. My most recent visit to OBGYN through Zocdoc was the worst of them all. The doctor did not have a nurse, or secretary and had MALPractice in her office. She also broke all medical protocol, prescribed me wrong medecine and didn't notice the most obvious thing I was suffering from that could have killed me. Another internal medecin doctor I went to, was trying to sell cosmetics to me. I'm not even going to talk about how bad dentists were. It took me a while to write this review since I only believe in positive things, but when it came to me almost dying from doctor malpractice, I now feel obligated to let everyone know to be careful. My advise: do doctor referrals when you move from another state and DO NOT BOOK through Zocdoc because they put everyone on there, even people who have fake license.

I recently visited a doctor that had received all 5 ratings but the visit was a nightmare. Needless to say I asked for a return on my copay and never visited the doctor based on the staff, lack of professionalism, cleanliness, and chaotic surroundings. It was by far the most horrible doctor's office I have ever visited in my 42 years. I completed my review on Zoc Doc and I was very tactful in my review and even noted I did not see the doctor (so I gave the doctor's bedside manner a 3 rating). The next morning bright and early I received a call from Zoc Doc letting me know they were removing my review. I asked why? She advised me that they remove reviews that have profanity - I advised her mine did not have that and she agreed. Then she stated they remove it if I discuss pricing - I did none of that and she agreed. So she simply resorted to saying that since I never actually "saw" the doctor they were removing it. I explained I never saw the doctor based on the conditions of the office and I was basically told so sad too bad. I explained that perhaps this had happened with this doctor before and that if they remove the negative reviews consumers will not know. I was told that was their policy and the end of the story. Zoc Doc is so convenient but I refuse to ever use it again. For those who do use it out of convenience (and it is convenient!), don't count on the reviews. I wondered why everyone had 5 ratings! Now I know. Beware!

For shame. Zocdoc has become absolutely horrific. Especially during the time of Covid this is inexcusable. Yesterday, as instructed by Mt. Sinai hospital we were sent to ZOCDOC on line for covid shots. My husband made two appointments for his covid shots. This site was where Mt. Sinai in New York directed him to The first one was to be January 20th and the second one was to be February 17th. The phone number listed to Mt. Sinai on Zocdoc to call about details was out of service. The emails from zocdoc concerning these appointments were listed as pending all day.The information in the app listed the appointments as confirmed. Mt. Sinai had no record of any appointments for him when we called the general number. They were not in his chart. When I called ZocDoc they said not to worry that they would be listed later. Later that evening we got an email that the first appointment was cancelled. It said to call the nonworking Mt. Sinai number. That was email from ZocDoc. You can not have only one appointment. You need two shots 28 days apart. This is highly irresponsible. Now he has no appointment. He is high risk.

They deleted my one negative review. Most doctors have perfect glowing reviews upon a glance. I don't trust them as a reliable source of information.