Some doctors are making it so they come up for all insurances, but in reality they don't accept them. They just put a line in their ZocDoc description saying they only accept PPO insurance or whatever, but since they came up for the insurance company selected, and most people don't know what PPO is, they get the business and the ZocDoc customer is stuck with a bill in the mail. Without constant policing, ZocDoc is worse than useless.
Another scam doctors are doing using ZocDoc is puffing themselves up in the description, then when you get to the office, you get a DIFFERENT DOCTOR THAN YOU BOOKED. And there's no way to review this so others know. ZocDoc doesn't allow you to review them if you didn't see them -- they delete the bad reviews.
I'm a mental health provider and this platform literally charges $65 per REFERRAL. Meaning, as soon as whoever (anyone) hits the booking button on the calendar you get charged; regardless of if the client is a no show, or if you don't accept their insurance, or anything else they will still charge you. If the client books the appointment and then cancels the appointment, they will still charge you. Keep in mind also that the client no-show rates from this platform are incredibly high so it ends up being not even worth the trouble. They tell the provider that they can cancel bookings that were booked incorrectly on their end, but as soon as the provider makes 3 cancellations in a month, ZocDoc starts sending threatening emails saying they are "trust and safety" department and they will disconnect the provider account because the provider has cancelled inappropriately scheduled appointments over 3 times in a month which is higher when compared to the cancellation rates of other providers. When the provider asks to see the cancelation rates of the other providers, ZocDoc says they don't have specific numbers and cannot provide that information. It a scam for providers so be very carful
I LOVE ZocDoc! It makes finding a doctor simple and easy. I can read reviews and a description of each doctor to make sure I make the best choice for me. I can filter doctors based on location and insurance preferences. And I can schedule an appointment without having to call anybody or wait on hold. It only takes a few minutes and and is super convenient. ZocDoc even offers sooner appointment times than the doctors themselves if you call them! There have been a few times I have called a doctor office to be told there was no openings available for several weeks to a month! Then I go onto ZocDoc and find an appointment for the same doctor at the same location for the exact same reason within a few days! I make the appointment and show up without any problems. Apparently doctors give their best appointment times to ZocDoc customers! I now no longer bother checking with a receptionist for appointment times... I immediately log into ZocDoc! ZocDoc also has helped me get get a new patient appointment from offices that told me they were not accepting new patients. Despite being told the doctor wasn't taking new patients, my ZocDoc appointment went through and I was able to go to the appointment without a problem. And now since i had my first appointment, I am considered an existing patient! ZocDoc truly has been a lifesaver for my entire family! It's truly a great site!
I have found the BEST doctors with this site. I now come right to this site when I am in need of any type of medical assistance. Keep up the great work.
I find this app / website incredible bad designed and incapable to search in order to find my current doctor and make an appointment with. Instead I have to call the doctor directly.
Hi Mark,
We are so sorry for the trouble you had doing a search to find your current doctor. Give us a call at (855) 962-3621 if you need any assistance using our site. We are always here to help!
In health,
Mary M.
ZocDoc Service Team
It was easy and made my appointment on line without speaking
To anyone. I got to the doctor's office and they were ready to take
Me at the time of the appointment.
I signed up with them and was with them for a few years. I only got a few patients. After termination of my agreement i asked them to remove their widget from my site, and they are refusing to do so.
I love being able to use the computer/website to book appointments. The site is pretty easy to navigate and the staff reviews your input very quickly.
This site is for the bottom of the barrel. If you are poor or have crap insurance and can only afford a terrible doctor or dentist then this is the app for you.
Hi Samantha,
We are terribly sorry to hear about the poor experience you have had using our site. Would you be willing to give us a call at (855) 962-3621? We would love to figure out what is happening here.
Looking forward to hearing from you.
In health,
Mary M.
Zocdoc Service Team
I like the fact that I can see all the available appointments, instead of asking the receptionist if this or that time is available. It makes it easier to schedule.
After I posted my review, I was contacted by customer service immediately regarding my review and how they could help. The gentleman was wonderful and very helpful.
It is so great to be able to handle tedious medical check-ups and follow-ups so quickly and easily. I also like to be able to see my history of appointments. Overall, I can't be more satisfied.
I like Zocdoc because you don't have to be calling doctors and checking with them appointments available. Zocdoc gives you the chance to check what appointments they have available.
Site is very easy to use, and the customer service over the phone is great. I spoke to someone when I had a question and they were very friendly and patient.
Don't use it. I am a doctor. I used it and they get 300 dollars a month and I do the work basically. Usually you get 1-2 patients a month for 300 dollars. Do NOT waist your money.
Very simple and easy very helpful and the doctor i went to is very perfessional she will be my regular thanks to zoc doc i really do love this website the first website i went to that actually do what they advertise help you find a medical proffessional close to you that takes your medcaid and i have wellcare so if you have wellcare you understand.
I don't like it. I think it's to cutesy - more appealing to the young. If I'm going to
State my opinions, I want the format to look more business-like.
Happy to find an easy way to find doctors and read reviews by patients. The ability to see appointment availability and schedule an appointment is an added bonus.
Using Zoc Doc is easy. You don't have to hang on the phone. You make your appointment, let them know in advance what's ailing you, and come to the office at the appointed time.
Zoc Doc allowed me to find doctors near me that are in network with my insurance. When I got to the doctors offices I was already checked in and didn't have a long wait.
Overview
Zocdoc has a rating of 2.6 stars from 1,425 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zocdoc most frequently mention doctors office, insurance company and new patient. Zocdoc ranks 1st among Doctor Reviews sites.
- Visit Website
- New York, NY
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey there. We're sorry to hear that Zocdoc has not added value to your practice by bringing you new patients. Zocdoc is a paid marketing platform for providers, and our pricing was determined by a valuation study conducted by a reputable third party for the types of services Zocdoc is providing to them. We have policies and features in place to reduce the number of no-shows and late appointment changes that patients make. Please give us a call at (866) 962-3621 if you'd like to discuss this any further.