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ZipRecruiter has a rating of 3.9 stars from 581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ZipRecruiter most frequently mention customer service, live chat and free trial. ZipRecruiter ranks 2nd among Recruiting sites.
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Needed some help and Shawana was able to get us up and running in just a couple of minutes. Great customer service!
Making changes in our company contact and setting up our account was a challenge. Once I reached Tanya by phone, she was very helpful to make the needed changes, update our account and was able to walk me through some basic functions to make the account meet the needs of our business.
Great support for the use of ZipRecruiter.
Needed to know if there was a quick way to duplicate a job post... Alixis F was able to help me in 10 seconds! Great service, thank you!
This Zip staff member really cared about helping me today; I rarely see this in business any longer. It makes me want to continue to keep my relationship with Zip. Thanks All! Michael, Business Brokers of Georgia
I called customer service to ask a few questions and tour of their website. Paula assisted me and she was super nice and informative. I learned how to use their website and she answered all of my questions. It's rare to speak to a real person in customer service, but zip recruiter does. So it's awesome that they do so.
We have used ZipRecruiter for years. They are alway so helpful at accommodating our very "weird" hiring patterns. We have found great people too.
I've been talking to a lot of people over zip for the last couple months but he actually helped my the best
Got a coupon in the mail, pulled up the chat box, 3 minutes late Erika applied the coupon for me and extended my free trial. Super convenient.
I had a problem with a user's access, and Robi was polite, professional and efficient. My issue was solved quickly, and I am pleased with the assistance provided.
I had signed up for a free 3-day trial and had played around with the package options and in doing so had "lost" my 3-day free trial and was charged. I reached out to Rebecca through Live Chat and she was so friendly and offered to reverse the charges as she saw why the charges were processed.
Best customer support experience is quite some time!
Thanks Rebecca!
This was my first experience with Zip Recruiter and Titania was awesome to walk me through my issues.
I had several questions, as this was the first time I used zip recruiter and the representative was professional and able to answer my questions in a timely manner.
I love the FAQ section! It really helped me get clarity on what services are provided. I thought it was great.
Thank you for helping me Tanya O'T! Not only did you answer my questions, but you gave me additional information to help me fill the position we have at our company. That's what I call - "going the extra mile"! You rock!
I made a mistaking signing up and Alexis was a big help and quickly gave me the credit back. It was a big help. Thanks.
I was upset with the performance of my job ads and the difficulty I was having searching through the resume database. Rebecca helped me resolve all my issues and went the extra mile. If everyone in the world were as helpful as Rebecca, we would be living in Utopia. She is awesome and made my ZipRecruiter experience the best yet!
I entered into a live chat with Shawana not very hopeful that I would get the issue resolved to my satisfaction. Therefore, I was beyond thrilled that it was resolved in NO TIME FLAT!
I wasn't receiving any candidates and knew this was strange. I chatted with Alexis F and it was corrected immediately! She found that I had placed a block on my emails, but didn't know it! Thank you so much!
Our business needed dedicated employees whom already had the industry's background as we were hiring in a pinch. ZipRecruiter couldn't have helped us in our urgent need any better!
When terminating our subscription, as we no longer needed the services; I clicked the "live chat" and reached Rebecca who was over the top helpful with suggestions and answers to all of my questions!
Thank you so very much and if ever in need for multiple hires ZipRecruiter will definitely be the service I use!
Thank you again!
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