• Zenni Optical

2021 CUSTOMER CHOICE AWARD

Zenni Optical

Overview

Zenni Optical has a rating of 3.4 stars from 4,158 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zenni Optical most frequently mention new glasses, customer service, and good quality. Zenni Optical ranks 4th among Eyeglasses sites.

  • Service
    356
  • Value
    361
  • Shipping
    359
  • Returns
    232
  • Quality
    353

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 16.3%
Positive
14
Neutral
2
Negative
70
280
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What reviewers want you to know

Positive highlights

  • Sadly, I didn't love my glasses but the customer service when you call for the return was super easy and quick.
  • Always get great quality glasses at affordable price.
  • 2021 Customer Choice Winner

Critical highlights

  • They offered me only 50% refund (and no shipping refund) or store credit which I won't use because I can't trust them.
  • No I don't think Zenni is worth the discount on prescription glasses.
How would you rate Zenni Optical?
Top Positive Review

“Love my new prescription glasses!”

Mina H.
4/1/23

When I was ordering my glasses I was not sure how my glasses would fit.I am truly so amazed by quality and accuracy of this glasses. I would recommend Zenni to all my family and friends,and for sure I am going to order another pair of prescription sunglasses. Zenni is the best in delivering what they promised to their customers.

Top Critical Review

“Cheap is not always the best option”

Chris S.
1/18/24

Got my glasses from Zenni and it was not what I expected. Each lens looked extremely different from the other and it just looked really bad. Tried to get the lab to fix it and they said bc of my prescription there was nothing they could do. Yet I just got my new glasses from Eyebuydirect and it came out perfect. If they can get it right there is no reason why Zenni can't if they consider themselves professional glasses company. Will never buy from them again

Reviews (4,158)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (276) store credit (89) quality glasses (66) eye doctor (55) prescription glasses (78) eye glasses (43)
Thumbnail of user yessicaf1
1 review
6 helpful votes
July 1st, 2020

I have recently purchased 2 pairs of glasses to match a couple outfits, and most likely will buy more. As long as you have the full prescription from your eye doctor it's easy to order glasses. They are durable and darn cute. If a problem happens their customer service is great. Prices are fantastic which includes extra add on that would give you a $500 overall price at a optometrist office, but here you have half of that or less.

Thumbnail of user brittanys783
1 review
1 helpful vote
January 1st, 2023
Verified purchase

We always went w our eye dr when we had insurance now that we don't zenni is so much more affordable. Her glasses tint in the sun and have blue light filter. We saved so much money$ eye dr is 79 for eaCh lense with no tinting not including frames. Got from zenni around 80. Came sooner than planning. Fit great. Had a small adjustment around my daughter's ears at eye dr but it was free.

Thumbnail of user jennifern630
1 review
2 helpful votes
December 27th, 2020
Verified purchase

My daughter lost her original pair of glasses that were less than 3 months old. Knowing insurance would not cover another pair, we chose to order through Zenni. She LOVES the glasses! She ended up finding the original pair after I ordered. Now she wears both, and you honestly can't tell the difference between the extremely expensive pair and the Zenni pair. I was nervous about ordering for a child, but it turned out great!

Thumbnail of user claudiad247
1 review
3 helpful votes
September 1st, 2022
Verified purchase

Started using Zenni three years ago and now our entire family uses them. Great service, accurate and great glasses. They are so reasonable that we all can afford not only eye glasses, but prescription sun glasses as well which has changed my quality of life. Will never go back to store bought glasses.

Thumbnail of user francesw176
1 review
3 helpful votes
June 24th, 2021

I've used Zenni for years. They've got great selections of regular prescription frames but I'd like to see more bifocal frame options. I love how they recommend the lens best for your prescription and frame. Not to mention their prices are affordable. **It'd help if they'd turn the "try on" with photos back on.

Tip for consumers:
make sure to check measurements of the frames you are wanting. My 1st order I didn't check them and my frames were way too big for me.

Products used:
I purchased both regular lens and bifocal lens along with clip-on sunglasses for both pairs of glasses

Service
Value
Shipping
Quality
Thumbnail of user danic111
1 review
1 helpful vote
August 22nd, 2022
Verified purchase

Zenni's allows a quick and efficient shopping experience for frames that feel they are specifically catered to you! I used their virtual try-on function and found the frames best suited to me. Before I knew it, the frames were here and in perfect condition. Highly recommend ordering trendy, inexpensive, and high-quality glasses from here.

Thumbnail of user saran435
1 review
1 helpful vote
January 1st, 2023
Verified purchase

Zenni is part of my savings plan. Wonderful assortment of frames with measurements and information to get a frame that is right for my face. They never messed up my prescription, which Walmart managed to do (unusual vision problem.) If/when I lose my eyeglasses, the good prices make it painless to replace them. I have been using for many years.

Thumbnail of user grantg138
1 review
0 helpful votes
September 2nd, 2022
Verified purchase

I was so excited when I received my glasses from Zenni! I have never ordered glasses online before, and was a bit worried about it.
When I received them I was so excited. These frames (metal round like Lennon-style), are as good quality as I have paid over $250 for in the past.
The lens quality is perfect, great tint, the mirrored red lens is awesome looking, and the weight is just right. Can't believe I was able to get good prescription glasses for less than $65! Will definitely order from Zenni again.

Thumbnail of user edwardf163
1 review
6 helpful votes
February 4th, 2020

The ability to get High quality prescription glasses at less than 1/10th of what I used to pay is amazing. Nearly all of the 8 pairs that I have purchased have been fantastic. And I've only spent about as much as I would have on a single pair at LensCrafters. I keep coming back for more, and taking advantage of their referral program to get my friends trying it out as well.

Thumbnail of user amandas2461
1 review
2 helpful votes
August 25th, 2022
Verified purchase

Zenni is great. They are not only affordable but the frames come in relatively quick. I've already purchased a few times with them and will continue to do so because they provide a great service!

Products used:
Glasses for seeing

Service
Value
Shipping
Quality
Thumbnail of user markm210
9 reviews
107 helpful votes
June 19th, 2023

Ordered single vision glasses. Paid about 1/4 what local shops charge. Frames and lenses are every bit as good as $200-$300 eyewear sold by visionworks and pearl. Zenni is big on up selling. I passed on all the extras. They even try to sell eyeglass case for $6. Glasses arrived in eyeglass case in plastic mail bag. If you're looking for good quality no frills non designer eyeglasses, Zenni is a very good choice. Was referred by a friend who purchased eyeglasses from Zenni in the past.

Service
Value
Shipping
Quality
Thumbnail of user paulag581
1 review
1 helpful vote
October 17th, 2022
Verified purchase

I truly could not be happier with the service and quality. The day our son had his glasses broken from an extra hard bump in school, we got a package. We were at home, the doorbell rings, and the delivery person hands me a Zenni Package! It was one of those amazing moments where everything aligns, your kid is happy, and you feel like an A+ parent!

Thank you Zenni!

Thumbnail of user eliaso15
1 review
2 helpful votes
March 15th, 2022
Verified purchase

I am so very happy with my glasses. The frames are lightweight yet strong and durable. I also got the tint coating that gets dark out side and gets lighter indoors and transition glasses have come a long way cause even though they are dark as you leave a sunny outdoors and enter a inside room; "you can still see!" Scratch resistance and anti-glare provided me with a pair of amazing prescription sunglasses!

Thumbnail of user bernieu3
1 review
4 helpful votes
June 19th, 2022
Verified purchase

My glasses started to run closer to a thousand dollars at conventional eye exam offices. I tried Zenni for a backup pair a few years ago, and I was so impressed I am only ordering glasses from Zenni now. They consistently get the prescription spot on, and they arrive usually in around 10 days from China. That's pretty amazing when you think about it. I get 1.67 high index, photochromic with blue light blocker technology included with frames and shipping for around $110. Versus $750 a few years ago. A penny saved is a penny earned!

Service
Value
Shipping
Returns
Quality
Thumbnail of user karens4022
1 review
2 helpful votes
August 26th, 2022
Verified purchase

Beautiful frames, script according to follow up visit with our daughters is great! She's seeing 20/20 again! We received her glasses very quickly! Highly recommend Transition lenses! Daughter had perfect vision until she got COVID19 in June... Her distance vision had become very blurry... Her Eagle eye vision has never returned... Thank you Zenni for affordable glasses... Would have cost a fortune to get glasses locally... If my new prescription works for me I will definitely be ordering my second pair from you with Transition lenses as well! Thank you so much Zenni!

Thumbnail of user lindar1518
1 review
2 helpful votes
February 23rd, 2021

I bought my glasses from another company and found them a bit challenging in figuring out the distance between my pupils, the size would fit my face. By the time we went to order my daughter's glasses, we heard about Zenni. The website is so easy to navigate! Zenni made it easy to do measurements and "try on her glasses". The pair she ordered received are a great fit. We be back to look for pairs for family members.

Thumbnail of user alexuss16
1 review
2 helpful votes
August 30th, 2022
Verified purchase

I was a little nervous ordering online for the first time, but I couldn't be happier with these glasses. They exceeded my expectations. They feel sturdy and I can see perfectly. I would say they do have a tighter fit, so be cautious of that. The delivery took about two weeks (which is expected with standard delivery). I would say they look even cuter in person than they do online.

Thumbnail of user ryank595
1 review
1 helpful vote
June 27th, 2021

Love my new glasses. They look great and my eyes adjusted to them VERY quickly. I worried that because they were sink expensive they may feel kind of ‘cheap' but that wasn't the case with the two pairs I've ordered. Love this service.

Tip for consumers:
Very helpful customer service

Products used:
Glasses

Service
Value
Shipping
Returns
Quality
Thumbnail of user elaineb252
4 reviews
0 helpful votes
December 6th, 2022
Verified purchase

I had to have new glasses because my vision had gotten a little worse than before. So, who did I send my prescription in to. I've always trusted (ZENNI) for my glasses previously & I've always been satisfied with their service & the way that they take care of their customers. I will always consider & go to (ZENNI) for all of my needs. The service is always fast & they really care about what they are doing when it comes to (You) & me. Thanks, (ZENNI) you will always have a place in my (SIGHT). LOL...

Thumbnail of user emeric
1 review
1 helpful vote
November 21st, 2022
Verified purchase

These are great! My ONLY issue is that they kinda hurt your ears after a while. Nothing too bad tho!

Service
Value
Shipping
Returns
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Thumbnail of user devanr12
1 review
1 helpful vote
March 14th, 2022
Verified purchase

Being being only $20 frames these feel sturdier and just more premium, very shiny. And the lenses are clear and great at blocking blue light. Only thing I wish is that they came with clip on sunglasses, but will probably just order some prescription ones later anyway. Another satisfied customer!

Thumbnail of user erinm555
3 reviews
2 helpful votes
September 27th, 2020

Zennioptical is a great site for affordable glasses. I've been using them for 6 years now. They are a great place to get glasses if you have kids who go through alot of pairs like mine lol. They have options for extras such as lens that are tinted and change in the sun, a range of types of quality of lens to chose from, you can get them inscribed for a very low price. (I always have them put my sons name on his glasses) They have a virtual try on so you can see how the glasses will look on you. To this day I recommend Zennioptical.com to all kinds of people.

Thumbnail of user carlr546
1 review
2 helpful votes
November 21st, 2022
Verified purchase

The single vision computer glasses I received are just perfect - they fit well and I can see my whole computer screen from a little farther back without having to squint, tilt my head back, or push up my my regular glasses to use the bifocals. I wish I had known about Zenni and done this sooner. I thought about it earlier but did not want to pay an optometrist's price. I just added 1.25 diopters to my distance prescription instead of the +2.5 for my bifocals and it worked great!

Thumbnail of user marys3856
1 review
2 helpful votes
November 1st, 2021
Verified purchase

Ordering my new glasses was easy. Received my new glasses very quickly. The order processed and shipped faster then I expected. Received glasses in perfect shape. The fit was perfect and the low price was even better. Thank you for providing such a much needed product like glasses to an elderly person so affordable. In this day and age when prices on everything are rising it's great to be able to get my glasses at a price I can aford.

Tip for consumers:
The key to ordering is to have your prescription ready and your cup of coffee because there are lots to chose from. I always end up ordering two pairs and still finish cheaper then if I’d gone anywhere else.

Products used:
Eye glasses

Service
Value
Shipping
Quality
Thumbnail of user toml141
2 reviews
4 helpful votes
April 4th, 2021
Verified purchase

A couple of my (adult) children have used Zenni Optical. I ordered progressive-lens sunglasses. Wow. The frame a top quality. The prescription is spot-on perfect. And the cost - well, that's the wow. Less than 1/3 what pretty much identical glasses would have cost if bought through my local "vision center."

I will absolutely be using Zenni in the future.

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From the business

Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.

Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.

Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.

We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.

Business History

Zenni Optical was founded in 2003 by two scientists to answer this question:

Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.

Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.

Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.

Company Representative

Thumbnail of user briank1561
Brian K.
Typically does not respond to reviews

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