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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle Reviews Summary
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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The invitations we ordered were perfectly beautiful. We also ordered a book instead of card insert. Changes were supposed to be made but were not. We went with them anyway but disappointed they weren't personalized as we requested.
It was very easy to order & pick different options & I received them promptly.
I love the invitations I ordered for my daughter's bridal shower. The theme perfectly fit what I was looking for. My only complaint is that the color did not look as bright as I thought it would be. Otherwise, beautiful!
Gave one star because no stars was not available! I am beyond disappointed with Zazzle. I ordered a product during their Black Friday sale with a guarantee that it would arrive before December 6th, which was crucial for an event I planned. Today, when I followed up, I was told the item isn't even going to be ready until well past Friday. This delay has completely ruined the event I needed it for, and the experience has been nothing short of frustrating.
Zazzle's Black Friday promotions seem to be nothing more than a cash grab. They sold me on a promise they clearly couldn't deliver on, prioritizing their profits over their ability to meet customer expectations. The lack of transparency and communication is unacceptable. If they knew they couldn't fulfill the orders on time, they shouldn't have offered the guarantee in the first place.
I will think twice before ever ordering from Zazzle again. Their corporate greed and complete disregard for their customers have turned what should have been a positive experience into a logistical nightmare. Their solution to me was "yeah, nothing we can do other than cancel the order" Save yourself the headache and find a reputable source.
The image I chose fit perfectly within the circle sticker, but when it arrived the image was not correct. When I peeled the sticker off the sheet, my dog's ear and tail were not on the sticker even though they were when I made the sticker. Hope this helps.
Hi Elaine,
I'm really sorry to hear about the issues with your recently placed sticker order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.
Kindest regards,
Jordan
I ordered invitations for my sons birthday and they came fast. Great material and super cute!
Nice designs and quality card stock. Colors are vibrant. Design template was a bit tricky, but got it figured out.
Very happy with the invitations, the app was easy to navigate. Received my order quickly.
Ordering was easy, love the design, and they arrived sooner than expected.
Lots of beautiful artwork to choose from and a very user friendly website!
It was great. Delivery was fast and they looked awesome………
Great quality. Fast delivery. None of the invitations were ruined or anything like that. All came in perfect condition.
Better in person than what is shown in the pictures. I would highly recommend that you order from them. Creating your invitation and shipping is fast and straightforward. I will be ordering again.
The design was adorable, personalizing was easy, and arrival was timely.
The invitations were great but my son failed at passing them out! Can't trust an 11 year old to do anything! :)
Great! Easy to create design how I would like it and simple to order. Fast shipping too.
Our Baseball themed party is going to be perfect! The invitations were better than we expected.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Earl,
I'm really sorry to hear about the issues with your recently placed order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.
Kindest regards,
Jordan