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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle Reviews Summary
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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…you all keep sending me multiple emails ostensibly to confirm delivery but the true purpose is to solicit a review. Not cool! Be honest in your communication.
Our thank you notes came out great and were delivered within 2 days of ordering!
Being able to customize the mug was nice, thought the images ended up smaller than I would have liked.
We designed save the dates to use for our upcoming wedding. The flexibility of the design choices and the customizations were really easy to use and allowed us to make something unique to us. The shipping was quick and was packaged with care.
I have used Zazzle for my save the dates as well as thank you cards and everything has always turned out perfectly! And it came almost a week early!
The invitation was easy to design and the address file uploaded easily. However, I paid for expedited Friday delivery to beat the holiday mail rush and the package arrived so late Saturday that I couldn't mail until Monday. The discount coupon was offensive: refunding at least part of the expensive rush shipping charge would be better. Also, all the addresses with a leading 0 zip code arrived without that digit. There was no opportunity to preview or prevent this mistake, so I spent Sunday handwriting in the missing zeroes.
Terrible timing. Took forever to get in touch with someone even though minutes went by after my order was placed. Try 3 hours after I placed order, and then even though i caught the typo, they placed the ENTIRE order which will be placed in the trash can when I receive them. LISA WITH CUSTOMER SERVICE IS THE WORST
Hi Mary,
I'm really sorry to hear about the issues with your recently placed order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.
Kindest regards,
Jordan
Was expecting a better quality print and paper for this order. It was fine, but could have printed this on my inkjet at home. Will try something else next year.
Fast service. Cool product. USPS bent big envelope in half to fit in mailbox luckily the notebook survived
I was very pleased with my experience. Found some really cute invitations with my daughter's theme. They were easy to personalize, and I got them sooner than expected.
I was looking to replace a favorite lapel message button which is no longer in production. Not only did the Zazzle site quickly provide me with a worthy substitute, the search yielded a nice selection of other options and a wide variety of price ranges. I'm very pleased with the quality of the merchandise, which was delivered ahead of schedule.
Absolutely love how the thank you cards turned out. Very quick and fast delivery.
I tried making a graduation board for the entryway of my party and tried a few designs that I liked but it kept telling me there was something wrong with my professionally taken pictures? After a lot of tries with the designs and my pictures I was able to get a side ways design and the picture not give me any problems. It was weird because it was only with the standard sized pictures but it ended up fine bc the design and board came out great.
Great experience especially since I'm not that good at ordering on line. Very simple and received my order quickly.
I flaked as a parent and did not order invitations in time
I did a last minute Hail Mary ordered the cutiest costume invitations! I sort of didn't expect them to be here on time! Not only on time expressed but the packaging was fabulous and the costume invitations had everyone talking! Made me look like an amazing mom!
I ordered this card for a good friend of my daughter's for her birthday, and both she and her mom loved it and how personalized it was.
The thank you stickers were perfect under extremely short notice. I ordered it to arrive express, it was the perfect accessory to my adult party favor boxes.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Martha,
I'm really sorry to hear about the issues with our emails, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.
Kindest regards,
Jordan