ZazzleReviews 11,605

I am trying to purchase one tshirt and the promotion says free shipping. The code gives a successful message but doesn't remove the shipping fee. I reread all the fine print and should still qualify so... I look for contact info which wasn't easy to find. The 800 number is always busy and the local number puts me on hold... So I try to send an email which it kicks back to a generic help menu that gives me outdated information. I try again and can't get into the email area at all. Finally I do, and it says that they take a day to get back to you. It's a one day only promo. Not satisfied and I've spent a long time trying to get this to work.

You can tell a lot about a business by how they handle themselves when something goes wrong. I've ordered from Zazzle several times and been delighted with the product. So I didn't think twice about spending $300 on shirts for my birthday party. When I opened the box, the coloring of the text on the shirts was all wrong, and there was less than a week to do anything about it. I assumed I was SOL, and though I hate complaining, I did send the company an e-mail expressing my disappointment. I really didn't think there was anything that could be done at that point. Not only did they get back to me right away, they were bending over backward to make it right. They gave me several options including a rush job to redo the shirts.

As someone who hates complaining, I was pleasantly surprised with how smoothly their customer service handled the situation. As I said before, I've ordered from them several times and never had a problem until now, but its nice to know that if something does go wrong, they don't make you jump through hoops to get your money back. Will order from them again and again.

This review is more of the business rather than the shopping. Zazzle said the order would take 5-12 business days to ship. I am now on day 13 and counting. And can't give the item I purchased as a gift. Their shipping takes longer than they promise. When I complained to their customer service, they admitted that it has been seen to take an additional 5 days... but they don't make that clear on their website.

I will never order from them again. Cafepress is MUCH more reliable and great quality too!

Zazzle describes itself as enabling "individuals, professional artists, and major brands, including Disney and Hallmark, to create and offer billions of unique products for customers worldwide". This means Zazzle does not DESIGN the items it sells, but PRINTS them. Therefore, if anything goes wrong in the production process, they say it's part of the design, creating a loop of passing the buck between designer and Zazzle. At the end of the day, you do get a refund, less your return shipping and a whole lot of grief.
Delivery is reasonable, order is questionably accurate. My order would have been perfect except for a gloss coating on one side of a gift card. The item arrived with the gloss coating on the To/From side and not the Address/Picture side, making it impossible to fill-out. Zazzle insisted this was the designers intention and would not see reason.
Not too pleased with Customer Service; your basic automaton, giving scripted answers. Zazzle was more interested in refunding my money than fixing the problem, which I wanted; I wanted the cards!
Customer Service "Support" was more concerned about being right than a retaining a pleased customer AND making money. Even after Zazzle had me contact the designer who said it was a printing error, Zazzle still insisted it was a design error, sending me "pictures" and Return Merchandise form.
Zazzle looks good, but isn't worth the grief

I wanted to comment on how great Zazzle.com is as an on-line company. To welcome the newest member of my husbands family, baby Elli, everyone will be getting together in a few weeks to meet her for the first time. (She was born in August & lives in Wyoming with her mommy & daddy). As a family tradition, we get a button for each big ocassion we are together. So, in honor of little ms. Elli, we wanted to order a button with her picture on it to celebrate "Elli-Palooza!" So, on Friday, I downloaded her picture, created the button and ordered 20 of them to be shipped. I received an order confirmation email immediately. Then, on Saturday, I received another email stating they were being shipped! AMAZING! Not only did the company deliver what they promise, they deliver quickly. We have ordered from them before and will do so again! Thank you Zazzle.com