business logo of Zazzle

Zazzle

Overview

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 4 days
+337
How would you rate Zazzle?
grey star
grey star
grey star
grey star
grey star
Indiana
1 review
0 helpful votes
Follow Megan K.
Unfollow Megan K.
Send Message
Share Review
Report Review

The delivery was super quick and the whole thing from start to finish was extremely easy.

Date of experience: July 17, 2024
Mississippi
1 review
1 helpful vote
Follow Dane H.
Unfollow Dane H.
Send Message
Share Review
Report Review

Avoid this company at all cost and go to their competitors you will thank us later we have been lied to repeatedly through emails and on the phone told a supervisor would call us and after days of not getting a call back we finally got one in Ireland who was about as rude and quick on the phone as can be he even hung up on us! We asked them to send us a refund over a mistake on their end and they are holding it for 10 days in an escrow account plus after all the hostility we've been through having to cancelled orders my father who's a professional Santa has not gotten his business cards nor will he get them in time we felt like it was not a lot to ask to get our order sent to us for free with expedient shipping but he couldn't do that so he hung up on us after we have dealt with rude personnel and spent hours on the phone and computer trying to get this rectified to no avail Plus we have recordings of for our own safety and the fact that they did not fix the solution they just got us off the phone as quick as possible we are very well connected to the professional Santa world and entertainment world and photography companies some of which are the biggest in the world and we will be discourage all of our business acquaintances and companies that we work with from ever buying from this terrible company again! All this was due to an error and negligence of a late-night employee alex through email that gave me the wrong discount code when I reordered my cards after being told by him to cancel the original order because of a typo on the back of the card they charged me for double what they normally would have cost and did absolutely nothing to rectify it and have tied up a lot of my business finances that are set aside for business cards it may not seem like a lot but it's principal also take note below is the second cancellation number in closing buyer beware!

Date of experience: November 30, 2017
Zazzle S. Zazzle Rep
over a year old

Hello Dane,

I am so sorry to hear the disappointment you experienced regarding your recent Zazzle order. This is definitely not the type of service we want to be known for, and I truly apologize.

Although you have been in contact with our Customer Support team, I will be reaching out to you via email to further assist you.

Thank you for your continued patience,
Tram

Minnesota
1 review
1 helpful vote
Follow Liz B.
Unfollow Liz B.
Send Message
Share Review
Report Review

I love their products and am very happy with my first order. They seem to contract our to artists or other professionals, so please people, place your order with ENOUGH TIME to process.

Date of experience: August 25, 2017
Texas
1 review
0 helpful votes
Follow Patricia S.
Unfollow Patricia S.
Send Message
Share Review
Report Review

Great!
June 15, 2024

Came out exactly as I ordered, very good work! 2nd time I've used zazzle and will use again. Thank you

Date of experience: June 5, 2024
Michigan
1 review
0 helpful votes
Follow Jill L.
Unfollow Jill L.
Send Message
Share Review
Report Review

95 Birthday invitations
May 25, 2024

Excellent product. Very easy to personalize. Quick delivery and the product was beautiful. The thickness of the invitation was perfect

Date of experience: May 15, 2024
Oregon
1 review
0 helpful votes
Follow Alex T.
Unfollow Alex T.
Send Message
Share Review
Report Review

Happy with product
July 28, 2024

Fast shipping and exactly what the photo showed on personalization

Date of experience: July 18, 2024
Massachusetts
1 review
0 helpful votes
Follow stephanie W.
Unfollow stephanie W.
Send Message
Share Review
Report Review

Excellent cards
June 18, 2022

Uploaded my own design and they came out great! Loved the options for personalizing some details on the back!

Date of experience: June 18, 2022
New York
1 review
0 helpful votes
Follow Nicole L.
Unfollow Nicole L.
Send Message
Share Review
Report Review

Beautiful thank you
October 18, 2023

Arrived super fast and came out beautiful. My guests loved then and will not stop talking about the desgin.

Date of experience: October 18, 2023
Maine
1 review
0 helpful votes
Follow Anjanette Q.
Unfollow Anjanette Q.
Send Message
Share Review
Report Review

The invitations were very easy to order. My husband and I were able to type in our info and see how it will look when it's done!

Date of experience: March 26, 2024
New Jersey
1 review
1 helpful vote
Follow mark a.
Unfollow mark a.
Send Message
Share Review
Report Review

Never again
January 24, 2020

$9.13 for birthday card that was never received. Talk about a ripoff and waste of my time and money...

Date of experience: January 24, 2020
Zazzle S. Zazzle Rep
over a year old

Hi Mark,

I'm sorry to hear that you never received your order.

I have located your account with the details provided and I will be reaching out to you via email very soon.

Thank you,
Elena

Iowa
3 reviews
0 helpful votes
Follow Pat W.
Unfollow Pat W.
Send Message
Share Review
Report Review

Large selection to choose from
May 26, 2023

I was looking for invitations for our 50th wedding anniversary. Zazzle had a really great selection to choose from.

Date of experience: May 26, 2023
Colorado
5 reviews
0 helpful votes
Follow Debra T.
Unfollow Debra T.
Send Message
Share Review
Report Review

Satisfied customer
May 9, 2022

I was very pleased with the card itself and especially the timing of its arrival. Thank you sooo much!

Date of experience: May 9, 2022
Pennsylvania
1 review
0 helpful votes
Follow dennice R.
Unfollow dennice R.
Send Message
Share Review
Report Review

Amazing
August 20, 2022

Amazing the Blanket beautiful thank you. All my family and friends love it and I told everyone about yall

Date of experience: August 20, 2022
Pennsylvania
1 review
0 helpful votes
Follow Kara L.
Unfollow Kara L.
Send Message
Share Review
Report Review

The invitations are perfect!
July 26, 2024

The invitations are exactly how i wanted them. The experience was awesome.

Date of experience: July 16, 2024
California
1 review
0 helpful votes
Follow Isabelle O.
Unfollow Isabelle O.
Send Message
Share Review
Report Review

Amazing wedding invitations
May 21, 2024

This was perfect. Out wedding invitations came out beautifully and it was such a quick, easy and cost efficient process. 10/10

Date of experience: May 10, 2024
South Carolina
1 review
0 helpful votes
Follow Teri H.
Unfollow Teri H.
Send Message
Share Review
Report Review

Napkins are perfect!
July 19, 2024

Lots of good options to choose from and easy to customize for our 50th wedding anniversary party.

Date of experience: July 9, 2024
Michigan
1 review
0 helpful votes
Follow Anna B.
Unfollow Anna B.
Send Message
Share Review
Report Review

Very happy!
July 26, 2024

Invitations were very beautiful and came quickly! Very happy with my purchase

Date of experience: July 16, 2024
Pennsylvania
1 review
0 helpful votes
Follow E C.
Unfollow E C.
Send Message
Share Review
Report Review

Great product, fast shipping!
May 25, 2024

My product came in a timely manner and it was just what I wanted. The picture looks high quality. Very well done, thank you!

Date of experience: May 15, 2024
Maryland
1 review
0 helpful votes
Follow Stephanie B.
Unfollow Stephanie B.
Send Message
Share Review
Report Review

Nice for the price
July 27, 2024

I ordered this stamp with green ink
The stamp is nice but the ink is very faint on canvas

Date of experience: July 17, 2024
Washington
1 review
0 helpful votes
Follow Kimberly P.
Unfollow Kimberly P.
Send Message
Share Review
Report Review

High Quality
July 27, 2024

Love the stickers. High quality great color. Great service.

Date of experience: July 17, 2024