Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Avoid this company at all cost and go to their competitors you will thank us later we have been lied to repeatedly through emails and on the phone told a supervisor would call us and after days of not getting a call back we finally got one in Ireland who was about as rude and quick on the phone as can be he even hung up on us! We asked them to send us a refund over a mistake on their end and they are holding it for 10 days in an escrow account plus after all the hostility we've been through having to cancelled orders my father who's a professional Santa has not gotten his business cards nor will he get them in time we felt like it was not a lot to ask to get our order sent to us for free with expedient shipping but he couldn't do that so he hung up on us after we have dealt with rude personnel and spent hours on the phone and computer trying to get this rectified to no avail Plus we have recordings of for our own safety and the fact that they did not fix the solution they just got us off the phone as quick as possible we are very well connected to the professional Santa world and entertainment world and photography companies some of which are the biggest in the world and we will be discourage all of our business acquaintances and companies that we work with from ever buying from this terrible company again! All this was due to an error and negligence of a late-night employee alex through email that gave me the wrong discount code when I reordered my cards after being told by him to cancel the original order because of a typo on the back of the card they charged me for double what they normally would have cost and did absolutely nothing to rectify it and have tied up a lot of my business finances that are set aside for business cards it may not seem like a lot but it's principal also take note below is the second cancellation number in closing buyer beware!
I love their products and am very happy with my first order. They seem to contract our to artists or other professionals, so please people, place your order with ENOUGH TIME to process.
Came out exactly as I ordered, very good work! 2nd time I've used zazzle and will use again. Thank you
Excellent product. Very easy to personalize. Quick delivery and the product was beautiful. The thickness of the invitation was perfect
Fast shipping and exactly what the photo showed on personalization
Uploaded my own design and they came out great! Loved the options for personalizing some details on the back!
Arrived super fast and came out beautiful. My guests loved then and will not stop talking about the desgin.
The invitations were very easy to order. My husband and I were able to type in our info and see how it will look when it's done!
$9.13 for birthday card that was never received. Talk about a ripoff and waste of my time and money...
Hi Mark,
I'm sorry to hear that you never received your order.
I have located your account with the details provided and I will be reaching out to you via email very soon.
Thank you,
Elena
I was looking for invitations for our 50th wedding anniversary. Zazzle had a really great selection to choose from.
I was very pleased with the card itself and especially the timing of its arrival. Thank you sooo much!
Amazing the Blanket beautiful thank you. All my family and friends love it and I told everyone about yall
The invitations are exactly how i wanted them. The experience was awesome.
This was perfect. Out wedding invitations came out beautifully and it was such a quick, easy and cost efficient process. 10/10
Lots of good options to choose from and easy to customize for our 50th wedding anniversary party.
Invitations were very beautiful and came quickly! Very happy with my purchase
My product came in a timely manner and it was just what I wanted. The picture looks high quality. Very well done, thank you!
I ordered this stamp with green ink
The stamp is nice but the ink is very faint on canvas
Love the stickers. High quality great color. Great service.
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.
Hello Dane,
I am so sorry to hear the disappointment you experienced regarding your recent Zazzle order. This is definitely not the type of service we want to be known for, and I truly apologize.
Although you have been in contact with our Customer Support team, I will be reaching out to you via email to further assist you.
Thank you for your continued patience,
Tram