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Dane H.

Contributor Level

Total Points
81

1 Review by Dane

  • Zazzle

11/30/17

Avoid this company at all cost and go to their competitors you will thank us later we have been lied to repeatedly through emails and on the phone told a supervisor would call us and after days of not getting a call back we finally got one in Ireland who was about as rude and quick on the phone as can be he even hung up on us! We asked them to send us a refund over a mistake on their end and they are holding it for 10 days in an escrow account plus after all the hostility we've been through having to cancelled orders my father who's a professional Santa has not gotten his business cards nor will he get them in time we felt like it was not a lot to ask to get our order sent to us for free with expedient shipping but he couldn't do that so he hung up on us after we have dealt with rude personnel and spent hours on the phone and computer trying to get this rectified to no avail Plus we have recordings of for our own safety and the fact that they did not fix the solution they just got us off the phone as quick as possible we are very well connected to the professional Santa world and entertainment world and photography companies some of which are the biggest in the world and we will be discourage all of our business acquaintances and companies that we work with from ever buying from this terrible company again! All this was due to an error and negligence of a late-night employee alex through email that gave me the wrong discount code when I reordered my cards after being told by him to cancel the original order because of a typo on the back of the card they charged me for double what they normally would have cost and did absolutely nothing to rectify it and have tied up a lot of my business finances that are set aside for business cards it may not seem like a lot but it's principal also take note below is the second cancellation number in closing buyer beware!

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Zazzle S. – Zazzle Rep

Hello Dane,

I am so sorry to hear the disappointment you experienced regarding your recent Zazzle order. This is definitely not the type of service we want to be known for, and I truly apologize.

Although you have been in contact with our Customer Support team, I will be reaching out to you via email to further assist you.

Thank you for your continued patience,
Tram

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