ZazzleReviews 3,674

Ordered on 12/7/13 special tee shirt. Email said qued for shipping, site says shipped on 12/11/13. Called several times, wanted me to leave number and message, finally did. That night at almost midnight, got email, saying They had called, but I didn't answer, not true! Then tried the email route 2 times, received very generic answer, that I should check tracking. USPS, I tried this on several occasions, kept getting messages saying tracking number invalid. Awful customer service. I will try to get my money back from my bank after Christmas, that should be fun. Never again will I order from Zazzle, and I hope you do not either!

First order was received extremely quick and quality was fair for the price. Second order took longer, but probably due to the holiday rush. Unfortunately, what was shipped was not my order but someone else's. Have been trying to reach Zazzle for two days via phone and email but no luck. Didn't mind waiting for shipment, but now do not have a gift for Christmas cause they shipped the wrong personalized item and cannot reach anyone to have it corrected.

This company has the worst customer service.
Made our own awesome save the dates. They were time sensitive. Worked hard on & ordered them on zazzle thinking they would arrive in the time they said they would. We got a email saying are order was in the queue. We checked the mail everyday waiting for them. We contacted zazzle customer service & they let us know it would come next day 11 days later. We got a package the next day and when we opened it we got someone else's party invites! We contacted zazzle they said they know that we might not want to wait and we could cancel our order w a refund. Wtf. No apology or offer for a refund. Why are they in business? After i asked for a refund. They offered 8.44 and didn't say sorry or let me know when my order would arrive. Don't trust this company. They don't realize people are counting on them and don't feel like they need to live up any standards. I'm not sure why their site says satisfaction guaranteed 100%. I'm not satisfied and want the save the dates that we already invested time & money in.

I ordered invitations for only TEN people from Zazzle and they messed up THREE times. First they gave me someone else's order because it was addressed to Bob and it was a bumper sticker... then TWICE they put A COMPLETELY wrong address on the envelope and I didn't even request for an address to be put on the invitation!

THEN when I emailed their support team, Andrew from their Support team writes:

We have authorized a refund to the account used to make your purchase. You can expect the returning funds to be available in your account within the next 7-21 business days, depending on the processing speed of your financial institution.

While our normal return policy requires a physical return of the product in order to issue a refund, we are WILLINGLY to make an exception and waive the return in this instance. Please feel free to keep, donate, or discard the item, at your discretion.

What kind of apologetic letter is this? You are "willingly" going to overlook your return policy because you guys messed up three times. How hard is it to create an invitation and process the right order?

Zazzle's production team sucks along with their customer support team in particular ANDREW.

Thanks for nothing Zazzle.