website thubmnail of Zaxby's
How would you rate Zaxby's?
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Texas
1 review
0 helpful votes
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Portion value
August 21, 2021

I wish there was a way to give 3 zeros. I paid neary 9 dollars for 3 toddler size chicken strips, cold fries and a drink. A complete rip off.

Date of experience: August 21, 2021
Georgia
1 review
0 helpful votes
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Bad service
July 29, 2021

At zaxbys on deshon and rock ridge was in the drive Thur line for 35 min 4 cars ahead of me I finally just left while I was in line 2 cars ahead of me left and 4 cars behind me left I will never go to this location again service is horable employees are slow there was a guy emoting the trash I'm 68 and walk faster than that I'm supprize your still in business I just went across the street and got something to eat
Coming to your place of business is a choice and I choose not to go there again how do you stay I business

Date of experience: July 29, 2021
Florida
1 review
0 helpful votes
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Way overpriced
December 9, 2021

Prices half the time you don't even get what you purchased did every other month the price just keeps going up

Date of experience: December 9, 2021
Virginia
1 review
0 helpful votes
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NO FRIED PICKLES
January 22, 2021

I am appalled. I drove 23 minutes just for fried pickles and they no longer SELL THEM. Do not trust zaxbys.

Date of experience: January 22, 2021
Tennessee
1 review
0 helpful votes
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It most worst food. You call that wings. For get it. The worst I have ever had. Everything so bad not the store but the company as a whole

Date of experience: March 9, 2020
Georgia
1 review
0 helpful votes
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My son and I just went to Zaxby's less than an hour ago and I ordered my favorite Zensation Zalad. I am soooo disappointed with my order. If I wasn't so exhausted I would go back and take this nonsense to them because I am afraid that they would have spit in my new order or do something heinous. I have NEVER had anything from this restaurant that wasn't freshly prepared. It is as if this order was sitting for hours and they decided to give it to me. I am so upset, I wasn't sure at first because I thought maybe it was the coleslaw that was making it cold but I started to realize that it wasn't the slaw it was the whole meal. The egg rolls look nearly burnt on the bottom and like it had been sitting for a while. EVERYTHING WAS COLD! I am so angry! I just wasted about $9 and I am NEVER going back to the schomburg road location in Columbus, Georgia again. I will drive across town or starve. This is so unprofessional. It is as if hey don't even care about the customers anymore. As you can see I already put my ranch dressing on my zalad and I have photos and proof of my purchase. I am not asking for compensation but you all really need to correct your workers.

+2
Date of experience: September 26, 2020
Georgia
1 review
0 helpful votes
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Everytime I go to Zaxbys something is always wrong with my order. It's frustrating paying that much money for it to be wrong.

Date of experience: May 16, 2022
Georgia
1 review
0 helpful votes
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Awful service!
July 20, 2021

We were told we would be waiting for 7 minutes ended up waiting 40 minutes because worker took our food to the wrong people.

Date of experience: July 20, 2021
South Carolina
1 review
0 helpful votes
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Won't be spending another dime at zaxbys. Waiting almost week and a half for a refund. Zaxbys has lost me as a customer

Kevin

Date of experience: April 14, 2022
Tennessee
1 review
0 helpful votes
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Rate
May 2, 2022

Go to fast food restaurant when i am with my gf bc she loves it sm. I also like it obviously or i wouldn't be eating it.

Date of experience: May 2, 2022
North Carolina
1 review
1 helpful vote
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Heat
January 25, 2021

Zaxby's chicken is flame. I enjoy having it as a meal. On top of this, the sauce is a mouthful of flavor!

Date of experience: January 24, 2021
Alabama
5 reviews
3 helpful votes
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I've never been to a bad Zaxby's. People are always nice, and food is always great. I don't think that I've ever had a bad experience at Zaxby's.

Date of experience: May 18, 2020
Georgia
1 review
0 helpful votes
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These wings are so small! Decrease the price of these wings for goodness sake. It's over 20 dollars for 10 tiny wings small fry and small drink!

Date of experience: March 9, 2023
Florida
1 review
0 helpful votes
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Loaded french fries are not good. The wings are worse. Over prices and small. Certainly not worth the 7.99 for loaded fries and over 7.00 for 5 wings

Date of experience: November 7, 2022
South Carolina
1 review
1 helpful vote
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Great food!
September 27, 2020

I always love coming to Zaxby's. Best chicken for cheap. I always love coming in because the staff is so friendly

Date of experience: September 26, 2020
Pennsylvania
1 review
0 helpful votes
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Unpleasant smell, only one thing available on menu, soda machine broken. Taste of the food we finally got was substandard.

Date of experience: July 25, 2022
Georgia
1 review
0 helpful votes
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Might be me
January 25, 2023

It's it me or has the salads gotten smaller chicken fingers also?you should receive more for what you pay.

Date of experience: January 25, 2023
Tennessee
1 review
0 helpful votes
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Awful food
February 5, 2023

Went to the Zaxby's in Hall's Tenn will not go back chicken was dried out and hard Asian salad was so bad I took the chicken off and fed it to my dog thru the salad away.

Date of experience: February 5, 2023
Tennessee
1 review
0 helpful votes
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Good food
March 20, 2023

Today we had zaxbys cater our lunch today and it was amazing great job Winchester crew and their homemade bbq chips was amazing

Date of experience: March 18, 2023
Alabama
1 review
0 helpful votes
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Terrible rating
October 29, 2022

Talledga al, zaxbys would not give us a fork and did not refund our drinks And were slow at cooking our food

Date of experience: October 29, 2022

Overview

Zaxby's has a rating of 1.4 stars from 232 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zaxby's most frequently mention customer service, young lady and last time. Zaxby's ranks 312th among Restaurants sites.

service
97
value
94
shipping
33
returns
32
quality
85