website thubmnail of Zaxby's
How would you rate Zaxby's?
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South Carolina
1 review
1 helpful vote
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Raw
February 21, 2021

Chicken is way under cooked 3 different locations I'm done chicken fingers where good now they don't cook the enough

Date of experience: February 21, 2021
Tennessee
1 review
0 helpful votes
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First timer
February 16, 2021

So first time there and the chicken was big but burnt like they forgot it and the lettuce was brown not sure if we will go back :(

Date of experience: February 16, 2021
South Carolina
1 review
0 helpful votes
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You forgot my food
June 4, 2023

You didn't put my meal in the bag. How could you forget a whole meal and drink when it was ordered? Please do better y'all :/

Date of experience: June 4, 2023
Georgia
1 review
0 helpful votes
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Traditional wings
June 29, 2022

I'll never order traditional wings from them again. They taste old as if they had been lying there for a long time. They don't serve fresh wings!

Date of experience: June 29, 2022
Georgia
1 review
2 helpful votes
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Can't get it right
June 17, 2023

I asked for bone in wings, they gave-me boneless.I also for fries,they didn't give me my.they gave me coleslaw with my finders

Date of experience: June 17, 2023
Tennessee
1 review
0 helpful votes
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Give me sauce
September 19, 2020

Why charge me 25 cents per zaxby sauce like all I wanted was one thought the customer was always right but I guess not.

Date of experience: September 19, 2020
Georgia
1 review
0 helpful votes
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There is no goldfish crackers why next time get it right please I hope you don't do this next time. I have most defiantly seen better.

Date of experience: June 30, 2022
Georgia
1 review
1 helpful vote
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Bad
November 20, 2020

Food. Chicken cooked to a crisp@ waynesboro Ga location. Don't go there nothing but kids playing around while you wait for your sorry food.

Date of experience: November 20, 2020
North Carolina
1 review
0 helpful votes
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Zaxbys slaps
November 10, 2020

Damn this chicken was finger lickin good the nuclear sauce made my tongue explode with flavor. I love the food here

Date of experience: November 10, 2020
South Dakota
1 review
0 helpful votes
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Awful!
September 28, 2019

My husband had to set for a while before we could leave because he thought he was going to puke. Food is awful, won't be back to eat there.

Date of experience: September 28, 2019
Alabama
1 review
0 helpful votes
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Horrible
April 30, 2019

If it was a -0 on the rates OXFORD, Al would have definitely got it. Horrible! Food was cold and hard. I wouldn't recommend anybody to eat there.

Date of experience: April 30, 2019
Texas
1 review
1 helpful vote
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Horrible
October 15, 2023

Worst ZAXBY'S I have ever been to and I hope I don't get salmonella poisoning from eating half done chicken

Date of experience: October 15, 2023
Tennessee
1 review
0 helpful votes
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Very disappointed
September 12, 2023

This new Zaxby Club is terrible! The chicken is salty and hard I just waisted almost $12 on lunch and I'm still hungry

Date of experience: September 12, 2023
Georgia
1 review
0 helpful votes
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It took me 30 minutes to get through the drive-thru once I got through the drive-thru and ordered a club sandwich the little girl wanted to know if I wanted bacon on the club sandwich what? That is a club sandwich chicken and bacon when I got to the window I did not get a receipt I don't understand why you can't put a receipt in the bag we've been doing it for ever I'm not 22 and I don't like surprises on my bank account the bread on my sandwich was burnt which I will enclose a photo of my fries were cold I asked for extra crispy fries I asked for sweet tea I got a sweet tea that was hot no ice they need to shut this restaurant down the location is 5350 Campbellton Fairburn Road Fairburn Georgia 3008 to stay away from this place as far as possible my check number was 4740 and the person that waited on me was 190 I don't understand why the restaurant could be so bad in so many different directions will not be eating here again to purchase one of your $10 burnt sandwiches consumers beware stay away look at the reviews they're all bad

Date of experience: July 17, 2020
Tennessee
1 review
0 helpful votes
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Ok so my mom bought me some Buffalo wings from here and instead of that they gave me barbecue. They do this everytime I'm never coming here again.

Date of experience: September 8, 2022
Florida
1 review
0 helpful votes
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I have ordered from and eaten food from the Jensen Beach Florida Zaxby's since they opened approximately two plus years ago. The first year was great. Good service, good food, it was a weekly stop. The second year it started to decline. I have experienced everything in that time from an incorrect order to walking inside during working hours, and not being able to approach the counter because the employees had evidently decided to do nitely cleanup long before closing and were scrubbing the floor IN FRONT OF THE COUNTER. Today, after not having used them for a few months I decided to try again. I placed my order online. When I arrived at the store I was informed that they no longer offer chicken salad sandwiches OR onion rings. So, instead of a quick drive through and pick up for my pre-paid online meal. I waited while they offered me other choices and then made my order. While I sat at the drive up window, I was asked to sign for the order. I declined, politely asking if they would sign for something they had not received. During the wait, I noticed the parking lot was dirty with leaves and debris, and had obviously built up over time. The trash can for use after the drive up full to overflowing, but this is generally the case. Zaxby's Jensen Beach Florida once was a place I would highly recommend. Now, I will only go back because my mother, who is 97, likes the chicken. I go when she asks me to get her something, I will no longer go for my lunch or dinner. I can no longer recommend them to someone for fear that the poor service and attitudes would reflect on me. They use words like 'no problem' when they should use 'Thank You', the cleanliness is down, the service is down, and the web site is incorrect (according to the woman who explained why I could not get onion rings or a chicken salad sandwich)

Date of experience: February 23, 2020
South Carolina
1 review
2 helpful votes
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Chicken fingers
October 9, 2020

Cut in half and same price! I'm boycotting! Zaxby's is cheating us half our chicken fingers. They are cutting the fingers in half!

Date of experience: October 9, 2020
South Carolina
1 review
0 helpful votes
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Food was hard
March 26, 2023

Food was hard fries was not seasoned I came there's there was no sweet tea and my bread was hard and they had me waiting

Date of experience: March 26, 2023
North Carolina
1 review
1 helpful vote
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I LOVE ZAXBYS
May 2, 2022

Love their food so so so yummy and i love zax sauce and the people are nice and make me happy when sad. #on date w bf rn

Date of experience: May 2, 2022
Oklahoma
1 review
1 helpful vote
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Great service
February 12, 2021

Service was great from server Alexus
Food was hot and delicious.
Nashville NC location. Will come again

Date of experience: February 11, 2021

Overview

Zaxby's has a rating of 1.4 stars from 232 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zaxby's most frequently mention customer service, young lady and last time. Zaxby's ranks 312th among Restaurants sites.

service
97
value
94
shipping
33
returns
32
quality
85