Zagg

Zag keyboards for iPad break in six months or less. I've had several of them. The company knows that they are flawed and they continue to sell them despite them breaking continuously. They get your money and that's all they want.

I recently purchased a Zagg IPAD keyboard case on Amazon. I was shocked at the low price and was satisfied with the product. Unfortunately it began to malfunction making it unusable. I contacted the company for a warranty replacement. I replaced the product at no charge and received the replacement within a few days. However, I had made a mistake in specifying the replacement and the new one was incompatible with my IPAD. I contacted Zagg again and they replaced that unit with the correct one at no cost and gave me a credit for the postage I had paid. The customer service representative I worked with was fantastic. Helpful and proactive. I will definitely purchase more products from Zagg.

My protector registered 4 years now cracked many times!Tried to get new one their website and all you get ic new product to buy!even contact phone option only shows more products! Warranty a ripp off!

Something has happened to Zagg. You cannot request a screen replacement on their site, so it took 45 minutes for CS to answer on 7/18 & it is 8/3, still no screen & the order says awaiting fulfillment! My phone now may have damage due to them not replacing the damaged protector. They said they have a new computer system, ok, so why did the older history transfer over & not the recent history. They maybe have to buy me a new phone now. They use to be wonderful, not anymore!

I bought a screen protector and paid the extra money (more than Amazon) so I could get the warranty. I didn't ask enough questions, because when my screen protector did crack I went to replace it and found that I have to pay a fee and shipping, which will be the cost of a new screen on Amazon. I'm not even going to replace with Zagg. Super frustrated I spent the extra money for warranty and got screwed.

This company is useless the products are useless and the customer services are even worse they ignore all emails they offer a guarantee which means nothing as you can't replace anything the best thing to do is contact your bank and get the money for the shoddy piece of not very good quality product this company is a real shambles

I have actually been getting Zaag since I started buying iPhones maybe about 10 years now.This year was the worst horrible breaks within 2 to 3 weeks and everytime have to pay for a new one come on that is ridiculous only being able to use screen protectors for 2 weeks.No more Zaag for me if I could give 0 I would

I purchased a charging cable at the Apple Store and it randomly stopped working 4 months later. It looks brand new and wasn't used often as it was a spare for my car. I contacted Zagg to submit a replacement through my "warranty" and they wanted me to pay $8 "shipping and handling cost" to send me another cable. Cable shipping costs are $2 at best, and for $8 I can order a 5-pack of cables on Amazon. So essentially they want me to pay more money for another cable, which may again break within a month or two. I do not have faith in the product and now the company and their scammy warranty policies.

They want me to pay 50% of the price of the screen shield, to send me new one, when I got this from a store and the store applied it, so I have no fault in what is happening. Don't go for this company is not worth, just get a screen shield for $5 and go with it.

I should have checked the reviews first, because had bad experiences with Verizon. If it weren't for their coverage, I'd go elsewhere. I never should have trusted their strong recommendation for the ZAGG shield. I need a replacement and it's not in stock. The guy said they'd custom make one, military grade, and I'd get it in 3-4 weeks. It's ridiculous! The customer service person was very pleasant, but I'm very skeptical now.

They sent me a faulty product. I returned it. It took them a month to register that it was returned (after the tracking number indicated they had received it) but they still never refunded my money, nor replaced the item.

Zagg's screen protector warranty is no extra charge only if the screen that needs replacing is still in stock locally. Otherwise, there is a $10 shipping charge. As a result of this overpriced shipping charge, it is pointless to pay the $30 fee for "free" replacement protectors.
Zagg also refuses to combine legitimate warranty claims into one shipping package.
Their screen protector warranty is fiction.

Bought their iPad pencil for a pretty good price, it worked perfect, almost the same as the original Apple Pencil. After three weeks of using it, it broke when I tried to charge it. I know three other people that bought it around the same time as I did and the same happened to them.

Crap Product and worse Customer service. Got a new screen protector from them in January of 2023 and when my phone fell from my lap to the ground while sitting in a chair it broke through the screen protector and shattered my screen. I also had a phone case on too. Customer service was rude, petty and disrespectful. Offered me a replacement protector if I could provide a receipt... because everyone keeps receipts for 6 months.

This company does not provide good service, poor customer service, the owner does not contact you when there is problem with your phone, I will not recommend this place to anyone, this place is operated by a bunch of crooks, I went there to fix two phones screens there at the location in Smith Haven Mall, they fix the screens and messed up a few other things in my phones, the phone camera doesn't work, the flash light doesn't work any more, the volume is not working, please people if you want to fix your phone go else where. They are liars.

I bought a screen protector from Zagg in May, 2022. The screen cracked each time it fell out of my hand. It fell lest the 3 feet and cracked. I had to pay $10 each of the three times this happened before the end of the year. I contacted their customer service and had to wait more than 30 minutes to speak to an agent. The agent blamed the cracked protectors on my iPhone. I had to make multiple calls, waiting 30 minutes each time. The agent blamed my iPhone for the crack in the screen saver. I had to submit copies of my receipt several times. Eventually, the supervisor agreed to waive the shipping fee but after more than a week, I have no evidence that a replacement has or will ever be shipped. I had greater success with $10 screen protectors that I bought at T J MAXX. I'm waiting for customer service now. Maybe, in another 10 or 15 minutes, someone will take my call so that I can experience their "world class warranty service".

I bought one of this companies expensive screen protectors thinking it would be of good quality with the price and lifetime warranty. The damn thing cracked while in my pocket and I got a nice shard of glass in my thumb. Also the lifetime warranty is basically a scam because you have to pay $7.99 for shipping and then the thing takes 3 weeks to even arrive. When it said it came with the warranty I thought it would be free. Better off just getting a Onn $4.99 screen protector from Walmart works just as good or better and isn't a waste of time and money like this company.

I have purchased iPhone 14 pro max Gear 4 case. Its broken into two while taking off my phone. I want to order a replacement but ZAGG charges £11.99 for the delivery each time you order for a replacement.

I spoke with customer services via email - Nicolas from their team refused to give me a discounted delivery code so that i can save some money. Nicolas referred me to the terms and conditions while in past I was provided discounted code for the delivery of replacement product.
Nicolas is saying as they have provided me code twice in past like 2 years ago, ZAGG will not give further discount code for reduced delivery. I explained him this was a new product

It is ridiculous to pay £11.99 each time for replacement. Companies like MOUS don't charge you anything.

AVOID and Stay away from ZAGG. Pay £10 extra and buy MOUS cases or any other case with limited warranty so that you can get a free replacement in case of any accident to your case or etc.