ZaggReviews 166

I purchased the clear case for my i phone promax 13 and after two months it looks like dirty, or a case found on the trash. When I tried to exchange according to warranty, I need to pay minimum 10 dollar for shipping. I will never buy this unless i want to cry for the rest of my life. Total rip off.

My father bought a Mophie battery pack that clips onto a phone with a small, square adapter. He decided not to use this design and gave it to me. I wanted to get a new adapter, a simple piece of plastic not worth $1, but could not find them for sale online. I called the company, and they did send me a new adapter free of charge, but it was the wrong adapter. So I called back, but this time they would not do anything for me unless I had a receipt for the case, which of course I don't. I kept emailing and kept getting canned responses that they needed the receipt for a warranty repair. I just want to buy a cheap little piece of plastic, but instead, another battery is headed for the landfill because I can't use it. For $30, its easier to buy one from another manufacturer who supports their customers, regardless of what model they have.

Would be less than 1 if I could. Cases break within 2 weeks. I am on my 4th case now. The last one worked for 2 weeks then fell apart. Yes they protect the phone so well but the look of the case just gets so ugly when the outer protector breaks and falls apart. The customer services is even worse as you have to pay 7.99€ for a replacement even though the case falls so short. Never ever buy. A complete scam and a waste of money. Horrible company who don't look after their customers and just take your money. The customer service offer you a €10
Credit and 30% off your next buy but can't even help you when the case falls apart after 2 weeks. It's a joke, never ever ever buy there products. The photos below are from a new replacement case that has been used for only 3 days. The quality is a joke.

Zagg is I think a terrible company I paid $60 for a screen protector w a warranty if it cracks, why is it taking a month for me to get my product? I don't understand why I even had to pay shipping after paying $60! For a $5 screen protector. Zagg sucks.

Very eye catching. Beautiful design. I look at my print every day and it makes me smile. Fast shipping and great customer service.

Un excellent magasin. Grand choix de produits, prix raisonnable, personnel compétent. J'ai été agréablement surpris par la période de garantie. Maintenant, je vais acheter ici plus souvent

1- InvisibleShield Glass XTR Apple iPhone 13 Pro Max (Case Friendly)
It's work exactly great with great quality, no bubbles, but not exactly fitting edge to edge. However I am pleased with it.

2- Crystal Palace Snap Apple iPhone 13 Pro Max (Clear)
Its nicely sat with great quality for the kind clear case but it's bit tight for first time use, but after couple times put on off
It's becoming easer to use.
It's fit exactly with phone's edge. You can hold phone very well.

Finally; with this case my 13 pro max phone holds very well with
(Belkin MagSafe Car Vent Mount PRO Phone Holder for iPhone 13,12, Pro, Pro Max, Mini)
On my car.

I keept Shopping from Zaqq for the quality reason.
But I hope Zaqq gives promotion often towards purchasing future.

I called Customer Service, I waited for 10 minutes
Ms. Renee follow up with me via detailed email also; she provided me with promo code for use in case of return item.
Over all I decide to give a review to ( zagg) after how many years of business with them.

I hope my review is helpful.

Replacement warranty. The answer you get: out of stock
When you ask zagg to replace a basic screen protector. Never again

This company is useless the products are useless and the customer services are even worse they ignore all emails they offer a guarantee which means nothing as you can't replace anything the best thing to do is contact your bank and get the money for the shoddy piece of not very good quality product this company is a real shambles

Zagg key boards JUNK,, The keys quit working and after just less than six months of owning Zagg the hinge went bad (would not turn to open or close) this is not the first key board I have owned from this company. I Continue to buy their product and good faith thinking it was just a fluke getting bad hinges with the keyboard but this is my last keyboard with them. So today received my warranty keyboard (I had to pay shipping to receive it) Company charges you to ship out warranty replacement. This one has the same problem broken hinge. I guess they have no quality control of their company. You would think sending out a replacement they would check to make sure it worked. Don't buy Zagg!

Their products are subpar.
They say that their products are covered by a life time warranty.
This is a scam!
They will overcharge you for shipping of the replacement product to the point they are making more profit from defective subpar productd they sell.
STAY AWAY FROM THIS GARBAGE!

Hinges broke after 6m, major hassle to get the warranty then replacement breaks 6m after again. Once again bad support from the brand.

Don't waste your time on this screen protector. It's poor quality and peels away. On top of that, they expect you to pay for shipping to send it back to get your money back when they know their screen protectors suck. I would understand paying shipping if I straight up just didn't like it, but it's not worth a fraction of what they charge or the shipping. The cloth that came with it left more lint/dust after cleaning it a few times. The screen protector itself now has dents all in it from something simply rubbing against it. Don't waste your time or money.

I purchased a air of Airfrogz 2 earbuds back in November, 2021. They were faulty almost immediately. When I tried to return them to the Verizon store where I bought them, they said I would have to go through Zagg for a replacement pair. The nightmare now begins! Try calling the Zagg 800 number. Nobody EVER answers! I have been on hold for over an hour on 3 different occasions. I have been on hold for approximately 30 minutes on about 5 different occasions. I tried a different Zagg customer service number several more times, same results. Nobody answers. I have tried emailing them, with no results. Four months later, and I still can't get my earbuds refunded. I don't want another pair, because even during the few days that they operated properly, they sounded terrible. Tinny, low volume. The Verizon store says they can't help me, because "they have been in my ears." Where else would they be?! Zagg, in my email exchange, says that they can't do a refund, only a replacement, but they are vague about how to actually make this transaction, and I do not want another pair of their earbuds anyway! So, do yourself a favor, don't go through the hell I've been through, and STAY AWAY FROM ZAGG PRODUCTS! If I could give this company a ZERO RATING, I would!
Bob
Massachusetts

Waiting 2 weeks for replacement glass emailed Zagg no response. They even raised delivery charge. Got my new Google phone screen protector at Costco in30 minutes installed. Guess where everyone should go for screen protectors?

I bought one of this companies expensive screen protectors thinking it would be of good quality with the price and lifetime warranty. The damn thing cracked while in my pocket and I got a nice shard of glass in my thumb. Also the lifetime warranty is basically a scam because you have to pay $7.99 for shipping and then the thing takes 3 weeks to even arrive. When it said it came with the warranty I thought it would be free. Better off just getting a Onn $4.99 screen protector from Walmart works just as good or better and isn't a waste of time and money like this company.

I have been a longtime customer of ZAGG (more than 10 years and 7 phones covered over my entire family all at one time). ZAGG screen protectors are good but when you crack them and try to get a warranty replacement you have a 50/50 chance of actually getting it without waiting 1-2 months and having to contact them multiple times. It is not good business practice to handle customers this way. "Lost" is the owrd they use when you call then to ask what is taking so long but I have had this happen to me more than 8 times and it is always the same response. BUYER BEWARE!

It's taking almost 2 weeks to get my warranty replacement screen when it shipped locally with no explanation!

I filed a claim with Zagg on Jan 10th and was notified on 1-13-22 that is was shipped. Still nothing. Are they delivering it by mule? Seven weeks is a bit extreme and every time I track the shipment, it gets bounced back a week. I will never purchase another product from Zagg

Only buy this product if you want an overpriced that shows every scratch. I bought 3 to cover new phones. Within 3 months the cover is almost opaque. All were registered so applied for replacement under warranty. Website is not able to complete this task so called them and waited on hold for 30 min only to find out they charge$7.99 for shipping. No way you should have to for any cost on warranty, I said warranty all 3 at the same time for the $7.99. No can not do that all 3 would be charged the $7.99.