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YummyBazaar Reviews Summary
The company has established a strong reputation for offering a diverse selection of high-quality international products, with customers frequently praising the prompt shipping and meticulous packaging that ensures items arrive undamaged. Customer service is highlighted as a significant strength, with many reviews noting effective communication and proactive support in resolving issues. However, some customers express concerns regarding order fulfillment delays and difficulties in reaching customer support. Overall, the sentiment is largely positive, reflecting satisfaction with product quality and service, while indicating room for improvement in response times and accessibility of support.
This summary is generated by AI, based on text from customer reviews
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Excellent! I try to buy when possible and when I see good deals!
My very close friend hurt his foot and arm so I wanted to make a unique care package for him and his gorgeous wife. Of course, I only shop on YummyBazaar and every item is so beautiful and incredible to receive! Not to mention every item is individually packaged so it is not to be damaged in shipping.
Hello Britney, we are happy to have you as part of the Yummy Bazaar family! Thank you for sharing your kind words with us. It means the world to our entire team! We look forward to seeing more from you again! ~Ernesto
Very fast delivery, thank you I will buy from you again
Hi Edward! Thank you for your review. We look forward to seeing you again soon :) Enjoy your order! ~Ernesto
I like exploring this site, ordering is easy and their free products are outstanding and encourages me to explore more foods from around the world.
Hi Mary! Thanks for this awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope to see more orders from you soon. Cheers! ~Ernesto
This is good love like better good this is good and very very good like good ally did you done better
Hi Saeed! Thank you for your review. We hope you enjoy your order. Cheers! ~Ernesto
Ordered about 15 bags of various imported Italian cookies for our wedding (to supplement local bakery made cookies). However, when we received the box, most if not all of the packages were crushed. This was not due to the shipper (box was not damaged) but from from the bags being jammed in too tight at the bottom of the box. With one thin layer of bubble wrap underneath. Essentially, the bags of cookies were acting as packing material for each other. What could go wrong?
The bags emerged crumpled and one could hear pieces and crumbs rolling around in the bag.
Sent photos and a "What are you going to do" inquiry to Yummy Bizarre. "Jack" replied:
We're really sorry to hear about this. We'll let our team know. Meanwhile, please accept this GC (issued in a separate email). [Sidebar- Said "GC" was for $5 bucks!]
I replied to Jack- "What will make us happy is a replacement, carefully packed, and not cramming the many bags in to one layer on the bottom of the box, un-cushioned anywhere except the very top, so to avoid the bags smashing into each other as the box moves its way through the FedEx shipping chain, grinding the cookies into crumbs and jagged pieces."
And Jack wrote back:
"We're really sorry to hear about this. Could you send the picture of the items showing the damage so we can file a claim and request a replacement?"
More pictures. "File a claim" with whom? The boys in the shipping department? Ok.
So I sent more pictures. Of crumpled bags. Of the emptied the contents on a plate - 45% of each bag pieces and parts. It's like they were thrown into the back seat of a car before being shipped. And I sent even more pictures.
Jack replied:
We do apologize for the inconvenience. I already checked this with our team. Cookies are some of our items that despite how much we protect the products, natural breakage happens, as we state on the website. The design of the packaging and the long travel from Europe to the US make it nearly impossible to avoid natural breakage for this particular product. We hope you'd understand...
We are also unable to issue replacements. You may either return the items to us for a refund or donate to your nearest food bank and we'll issue a credit."
Here's the thing - #1 While these ORIGINALLY came from Italy, it was clear that the damage came from the cramming-into-a-box in New Jersey ("long travel from. "). #2 - We've gotten the same brand and make of cookie from a local Italian specialty store (albeit pricier), and none of them were broken or smashed whatsoever, neither package nor contents thereof. Ever!
What terrible customer service. It was clear that the damage was caused by The Hulk in shipping. What passive aggressive communication. Never again.
Hi James! Thank you for updating your review and sharing your feedback again. I do see that this is your 2nd review about the same issue and I understand how upsetting this is for you. Our Customer Service team already took care of this and I'm sorry it was not the outcome that you expected :( Thank you again for your time and your feedback. Stay safe. ~Ernesto
Everything at YummyBazaar looks yummy. It is a treat for the tastebuds.
Hi Kathleen! Thank you for your review. We hope your order meets your standards :) Need any help? Please let us know: hello@yummybazaar.com. Cheers! ~Ernesto
Love this place. Shipping was fast and the stuff was packed so nicely. Will be shopping here for more stuff!
Hi Dee! Thank you for your review! We're glad you enjoyed your purchase :) Let us know if you need any help. Cheers! ~Ernesto
Everything was good. Just wish the prices were a little lower. But I will order again.
Hi Tanja! Thank you for your review. We're glad you liked your purchase :) We hope you enjoy it. Cheers! ~Ernesto
Smooth, clear and speedy, thanks, looking forward for more items
Hi Anne! Thanks for this awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope to see more orders from you soon. Cheers! ~Ernesto
Great! Looking forward to more shopping with you all.
Hello Eric, thank you so much for your review! It's always exciting for us to have new customers :) we hope we meet your expectations and keep you as a loyal customer. Thanks again! ~Ernesto
I checked several food sites and you were the winner with the best price and great selection!
Hi Marlene! Thank you for the awesome review and for taking the time to share your feedback with us. Our priority is customer service, and we are happy that we met that mark! Kind customers like you make our job a pleasure :) ~Ernesto
You had what I want and ordering was easy!
So, they had the stuff I needed and I ordered. That would normally be the end of the story. But not with these guys. OMG! Talk about follow-up and customer service. Unbelievable! What a bunch of customer service pros. And when FedEx screwed up they actually cared enough to escalate the matter and find out what was happening. You're in good hands with these guys. Great selection of products. Wonderful service. Thanks!
Hi Peter! Your review just made our day :) Thank you for taking your time to share your experience with the community and us. Our customer service team will be very happy to read your comments. Thanks again! ~Ernesto
Fast, easy and free shipping! Items arrived on time and were great quality.
Hi John! Thank you for your review. We work hard to get hard-to-find items, and we're glad it shows! We hope you enjoy it. Cheers! ~Ernesto
Painless experience shopping but the box was packed with such an over-abundance of bubble wrap that my environmental conscience was horrified!
Hello Sunny, thank you so much for sharing your feedback. Please remember that there were many glass jars in your package, and we needed to make sure that they arrived safely from New Jersey to California. But still, I do appreciate your feedback and share it with my team. Thanks again! ~Ernesto
So far so good! Thank you So far so good! Thank you So far so good! Thank you So far so good! Thank you So far so good! Thank you So far so good! Thank you So far so good! Thank you So far so good! Thank you So far so good! Thank you
Hello Steve, thank you for your review! We're glad that everything is going well so far. If you need any help, we’re here. ~Ernesto
Extra care taken in shipping out the products
As marketed
Hello Diane! Thank you for your kind review. Food can really take you back, doesn't it? We're glad that we can help you with that :) Any questions or suggestions, please let us know. Thanks again! ~Ernesto
I ordered a specialty chocolate close to my dinner party date but the site promised I'd have it in time. I panicked but there was no need as they arrived exactly as promised.
Hello Christine! Thank you for your review. I'm so glad your chocolate arrived on time and that our Customer Service was able to help you. Feel free to reach out to us if you need anything else. Cheers! ~Ernesto
Site was easy to navigate found everything that I wanted.
Hello Annette! Thank you for your review. I am so glad that you’re enjoying our website :) If you need any help, we’re here. ~Ernesto
Site was easy to navigate found everything that I wanted.
Items purchased were gifts for mother and father in law. Said they were thrilled with the box of goodies when opened
Hello Cindi! I'm so glad that your mother and father-in-law liked the goodies, and also that you found everything you were looking for :)
From the business
Awesome Food, Great Value, Free Shipping over $69!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Luis! Thank you for your review. We're glad you found your organic honey. Have any organic product suggestions? Please let us know: hello@yummybazaar.com. Cheers! ~Ernesto